Omer Zucker
VP Product
Passionate about solving real-world problems and building 0→1 products in the IT and cybersecurity space. I enjoy working closely with customers, shaping product strategy, and leading teams from idea to market.
Writes about
- Product
- IT Automation
- AI Agents
Blog posts
Build vs Buy for AI in IT: The Fifth Stage
After speaking with IT leaders across companies of all sizes, I noticed something interesting: almost everyone goes through the same journey when adopting AI for IT. It starts with experimentation, moves through buying and building, and eventually reaches a question that’s much harder than it first appears: Build or buy?
The 2026 ITSM Playbook: 3 Parameters Every IT Leader Must Know Before Their Next AI Decision
Most IT leaders are about to make the wrong AI decision. Not because they aren't smart, but because they're running a 2022 playbook in a 2026 market.
ITSM in the Prehistoric Vs. The Agentic-AI Era
A plain-English guide to what ITSM actually is and how it's being reinvented in the Agentic-AI era from the ground up