Halo ITSM is a comprehensive IT service management platform that unifies service desk operations, asset management, and change management in a single solution. Connecting Halo ITSM to Harmony enables AI-powered ticket resolution and automated workflows that accelerate IT support delivery.

Capabilities

• Ticket Management: Create and update Halo ITSM tickets from Harmony AI agent workflows
• Asset Management: Sync asset records and CI data between Halo ITSM and Harmony
• Service Catalog: Expose Harmony AI agents as services within the Halo ITSM service catalog