BMC Helix is an enterprise ITSM platform built on ITIL best practices, offering AI-driven service management, intelligent automation, and multi-cloud capabilities. Integrating with Harmony enhances incident resolution with contextual AI assistance while keeping BMC Helix as the system of record.

Capabilities

• Incident Management: Create, update, and resolve BMC Helix incidents directly from Harmony workflows
• CMDB Sync: Keep Harmony's asset data in sync with the BMC Helix configuration management database
• Change Management: Route change requests through Harmony approval workflows and reflect status in BMC Helix