<p>Custom Push is a flexible notification service that lets you send tailored alerts and messages to any endpoint or channel your team relies on. Integrating Custom Push with Harmony ensures that critical IT events, incidents, and workflow updates are instantly delivered wherever your team works. This keeps stakeholders informed in real time without requiring manual follow-up or constant platform monitoring.</p><h2>Capabilities</h2><ul><li><strong>Targeted Alert Delivery</strong>: Send Harmony incident and service desk notifications to any custom endpoint or communication channel your organization defines.</li><li><strong>Automated Event Triggers</strong>: Automatically push updates when tickets are created, escalated, or resolved, keeping the right people informed at every stage.</li><li><strong>Customizable Payload Formatting</strong>: Configure the structure and content of each push message to match your team's preferred format and data requirements.</li></ul>