ServiceNow is an enterprise cloud platform for IT service management and digital workflow automation, enabling organizations to digitize and automate service operations at scale. Connecting ServiceNow to Harmony adds AI-powered resolution capabilities that accelerate ticket handling while maintaining ServiceNow as the authoritative system of record.

Capabilities

• Incident & Request Management: Bi-directionally sync incidents and service requests between ServiceNow and Harmony
• CMDB Integration: Leverage ServiceNow CMDB data to enrich Harmony's asset and configuration context
• Workflow Orchestration: Trigger ServiceNow flows from Harmony AI agents and reflect status updates back in real time