IT Help, in Slack
Harmony brings AI-powered IT support directly into Slack. Tickets resolved automatically, approvals handled instantly - no portals, no context switching.
Join thousands of IT teams already using Harmony to deliver exceptional support experiences.
Ask any IT question and get instant, accurate responses from your corporate knowledge base.
Intelligent IT Assistant
Get instant alerts for new tickets, escalations, and critical system events directly in Slack.
Real-Time Notifications
Create, update, and resolve IT tickets without leaving Slack using simple commands.
Seamless Ticket Management
Secure by Design
Four layers of security, so the AI never reaches your IT core directly.
Guardrails
Every response is filtered by policy before it ships
Human-in-the-loop
Sensitive actions wait for explicit approval
Deterministic flows
The automation agent runs as code, not improvisation
Scoped access
Least-privilege connections, never direct core access
- SAML and SCIM based access
- RBAC managed by your IdP
- Step-by-step audit log per run
Installation instructions
Use the "Add to Slack" button, or go in your Harmony instance to settings, and then integrations. Look for Slack, and click connect. You'll be prompted to install the Harmony Slack app, and once confirmed you'll be redirected back to the Harmony instance.
Important notice about AI-generated output
Harmony uses large language models (LLMs) to generate responses, summaries, and other outputs. These outputs may be inaccurate, incomplete, or misleading. Please verify information before acting on it.