# Harmony for Slack

## IT Help, in Slack

Harmony brings AI-powered IT support directly into Slack. Tickets resolved automatically, approvals handled instantly - no portals, no context switching.

> Join thousands of IT teams already using Harmony to deliver exceptional support experiences.

- **Intelligent IT Assistant**: Ask any IT question and get instant, accurate responses from your corporate knowledge base. Intelligent IT Assistant

- **Real-Time Notifications**: Get instant alerts for new tickets, escalations, and critical system events directly in Slack. Real-Time Notifications

- **Seamless Ticket Management**: Create, update, and resolve IT tickets without leaving Slack using simple commands. Seamless Ticket Management

## Complete IT Platform

- **Ticket Notifications**: Automatically resolves 90% of user requests with intelligent automation and natural language understanding.

- **AI Helpdesk Agent**: Triggered by real-time signals, our agents detect and resolve issues before they impact users.

- **Approval Flows**: Continuously learns from tickets, user interactions, and organizational context to generate a dynamic, up-to-date knowledge.

- **System of Record**: Maintains a real-time, automated inventory of assets and software across your environment.

## Secure at the Core

## Installation instructions

Use the "Add to Slack" button, or go in your Harmony instance to settings, and then integrations. Look for Slack, and click connect. You'll be prompted to install the Harmony Slack app, and once confirmed you'll be redirected back to the Harmony instance.

### Important notice about AI-generated output

Harmony uses large language models (LLMs) to generate responses, summaries, and other outputs. These outputs may be inaccurate, incomplete, or misleading. Please verify information before acting on it.