--- title: "Harmony for Operations" canonical: https://harmony.io/solutions/operations --- # Harmony for Operations Harmony's AI agents handle requests for finance, procurement, legal, and facilities in Slack and Teams: purchases, vendor access, approvals, and renewals, routed by policy. ## One front door for every business request Harmony's AI agents take requests for finance, procurement, legal, and facilities in Slack and Teams, and route each one by policy to the person who can say yes. **Trigger:** An employee needs a purchase, an approval, or an answer. 1. **Ask in plain language** - One place for every team. 2. **Routed by policy** - Budget, owner, approver. 3. **It gets done** - Approved in Slack. **Outcome:** Requests reach the right approver the first time, and nobody chases an email thread. Cyera Logo, n8n Logo, Etoro Logo, Cribl, IMG Academy Logo, Mammoth Brands, Moonpig Logo, Coralogix Logo, KITH Logo, Riskified Logo, AppsFlyer, Headway Logo, Fireblocks Logo, Eon Logo, Exodigo Logo, HoneyBook Logo, Dream Logo, Innoviz Logo, Viridian Therapeutics Logo ## Requests should not get lost between teams Finance, procurement, legal, and facilities each run their own inbox, form, or channel. Employees guess where to ask, requests bounce between teams, and approvals stall in someone’s email. Every team ends up running a help desk on the side. **WHO HANDLES THIS?** Purchases, Vendor access, Travel and expense, Contracts, Software renewals, Facilities With Harmony, one place to ask for all of it. ## How it works **Trigger:** An employee needs a purchase, an approval, or an answer. 1. **Ask in plain language** - Employees ask Harmony in Slack or Teams, without knowing which team or system owns the request. 2. **Routed by policy** - Harmony applies your policies using the requester's role, department, and manager, and knows who approves what. 3. **It gets done** - Approvers decide in the conversation, and Harmony carries the request through to the system that completes it. **Outcome:** Requests reach the right approver the first time, and nobody chases an email thread. ## What operations gets - **Up to 89%**: of employee requests resolved at Cyera, company-wide - **48 hours**: typical time to go live - **One door for every team**: Employees ask in one place. Harmony knows where each request belongs. - **Approvals that move**: The right approver, the first time, deciding right in Slack or Teams. - **Spend you can see**: Software costs, unused licenses, and upcoming renewals in one view. ## What employees can do - **Purchase requests**: Request equipment or software, routed to the budget owner for approval. - **Vendor and contractor access**: Scoped, time-bound access for people outside the company. - **Travel and expense approvals**: Pre-approval that follows your policy, without a form hunt. - **Software renewals**: See renewals coming and unused licenses before the contract rolls over. - **Cross-team onboarding**: One new hire event runs the steps for every department. - And 100+ more pre-built agents, out of the box ## Why Harmony - **Built for every team, not just IT**: The same AI service desk runs finance, procurement, legal, and facilities requests, each with its own desk and routing. - **Policies that route themselves**: Compliance & Policies holds who can request what and who approves it, and keeps it current as roles change. - **It acts, not just answers**: Harmony carries a request through the approval and into the system that completes it. - **Software spend in view**: Application Management tracks contracts, renewals, and usage, so operations sees waste before it renews. - **Build your own agents**: Turn any operations process into an agent with Agent Studio, without code or a services project. - **Why not just build our own bot?**: A homegrown bot, or an agent wired up with Claude or Gemini, can repeat an FAQ. It has none of this context, no AI guardrails, and building and maintaining agents per team does not scale. ## Works with the business systems you already run Harmony connects to your finance, procurement, contract, and project tools, and makes them reachable from one conversation. Your ERP and procurement tools stay the system of record. - [NetSuite](https://harmony.io/integrations/netsuite) - [ZipHQ](https://harmony.io/integrations/ziphq) - [DocuSign](https://harmony.io/integrations/docusign) - [Salesforce](https://harmony.io/integrations/salesforce) - [Workwize](https://harmony.io/integrations/workwize) - [Jira](https://harmony.io/integrations/jira) - [Asana](https://harmony.io/integrations/asana) - [Monday](https://harmony.io/integrations/monday) - [Notion](https://harmony.io/integrations/notion) - [Google Workspace](https://harmony.io/integrations/google-workspace) - [Slack](https://harmony.io/integrations/slack) - [Microsoft Teams](https://harmony.io/integrations/microsoft-teams) ## Controls for every approval - **Nothing acts on its own**: Purchases and access need a named approver before anything happens. - **Policy, not guesswork**: Thresholds, owners, and approval chains come from your policies. - **Every decision logged**: Who asked, who approved, and why, ready for finance and audit. - **Answers cite their source**: With no source, the agent escalates instead of guessing. ## Secure by Design Four layers of security, so the AI never reaches your systems directly. ## Explore pre-built agents for operations: - [Asset Purchase Agent](https://harmony.io/agents/employee-asset-purchase) - [Manual Ticket Approval](https://harmony.io/agents/manual-ticket-approval) - [License Expiration Discovery](https://harmony.io/agents/license-expiration-discovery) - [Unused Application Discovery](https://harmony.io/agents/unused-application-discovery) - [Employee Onboarding](https://harmony.io/agents/new-hire-onboarding) - [Slack & Teams Operations](https://harmony.io/agents/slack-teams-operations) ## Questions operations asks ### Which teams can use Harmony beyond IT and HR? Finance, procurement, legal, facilities, and any team that takes requests from employees. Each gets its own desk, routing, and policies on the same platform. ### Does Harmony replace our ERP or procurement tool? No. NetSuite, ZipHQ, DocuSign, and the rest stay your systems of record. Harmony is the front door and the routing on top. ### How are approvals handled? Harmony routes each request to the approver your policy names, based on the requester, department, and amount, and approvers decide right in Slack or Teams. Every decision is logged. ### Can Harmony help control software spend? Yes. Application Management tracks contracts, renewals, and usage per application, and flags unused licenses and upcoming renewals so you can act before they roll over. ### How is this different from a shared inbox or a request form? A form collects a request. Harmony understands it, knows who the requester is, routes it by policy, and carries it through to completion. ### How fast can we launch? Days, not months. Harmony connects to your systems and is production-ready fast.