--- title: "Harmony for IT" canonical: https://harmony.io/solutions/it --- # Harmony for IT Harmony's AI agents resolve IT requests in Slack and Teams: password and MFA resets, app access, device issues, onboarding and offboarding. One platform for the service desk, assets, and applications. ## Resolve IT requests before they become tickets Harmony's AI agents answer and resolve IT requests right where employees already work, in Slack and Teams. Cyera resolves up to 89% of employee requests. **Trigger:** An employee needs something from IT. 1. **Ask in plain language** - No portal, no forms. 2. **Harmony knows them** - Device, apps, access, role. 3. **It gets resolved** - With approval where it matters. **Outcome:** The request closes in the conversation it started in, and the IT team only sees the ones that need a human. Cyera Logo, n8n Logo, Etoro Logo, Cribl, IMG Academy Logo, Mammoth Brands, Moonpig Logo, Coralogix Logo, KITH Logo, Riskified Logo, AppsFlyer, Headway Logo, Fireblocks Logo, Eon Logo, Exodigo Logo, HoneyBook Logo, Dream Logo, Innoviz Logo, Viridian Therapeutics Logo ## Your IT team should not be a reset button Most of what reaches IT is repetitive: a locked account, an app someone needs, a laptop acting up, a new hire starting Monday. Each one is quick on its own. Together they bury the team, and the strategic work waits. **WHAT FILLS THE QUEUE?** Password resets, MFA, App access, Device issues, Software requests, Onboarding With Harmony, resolved before anyone opens a ticket. ## How it works **Trigger:** An employee needs something from IT. 1. **Ask in plain language** - Employees ask Harmony in the Slack or Teams they already use, like they would a colleague on the IT team. 2. **Harmony knows them** - It already has their context: devices, applications, identity groups, role, and manager, pulled from across your whole stack. 3. **It gets resolved** - Harmony resets the password, grants the access, or fixes the device, with an approval step where policy requires one, or routes it to the right person. **Outcome:** The request closes in the conversation it started in, and the IT team only sees the ones that need a human. ## What IT gets - **Up to 89%**: of employee requests resolved at Cyera, company-wide - **48 hours**: typical time to go live - **A queue that clears itself**: Routine requests resolve end to end, 24/7, without a technician. - **One platform, one source of truth**: Service desk, assets, applications, and people in one place, not five tools. - **Time back for real projects**: Fewer repetitive tickets, so IT works on what moves the company. ## What employees can do - **Password and MFA resets**: Unlock an account or reset MFA in Slack, verified and logged. - **App access requests**: Ask for an app and get it through the right identity group, with approval. - **Device help**: Troubleshoot a laptop, retrieve a recovery key, or request a replacement. - **Onboarding**: Accounts, apps, and devices ready on day one. - **Offboarding**: Access revoked and devices recovered, without a missed step. - And 100+ more pre-built agents, out of the box ## Why Harmony - **The whole employee, the whole stack**: Harmony knows each employee's devices, apps, groups, role, and manager. A standalone help desk bot has none of this context. - **It acts, not just answers**: Harmony does more than find the knowledge article. It runs the reset, the group assignment, or the provisioning, end to end. - **Service desk and ITAM together**: Requests, assets, and applications share one data model, so every ticket arrives with the context to resolve it. - **On top of your ITSM, or instead of it**: Add Harmony as an AI layer over ServiceNow, Jira Service Management, or Freshservice, or run it as your full ITSM. - **Build your own agents**: Agent Studio and Harmony Genie turn any IT process into an agent, without a services engagement. - **Why not just build our own bot?**: A homegrown bot, or an agent wired up with Claude or Gemini, can repeat an FAQ. It has none of this context, no AI guardrails, and building and maintaining agents per team does not scale. ## Works with the IT stack you already run Harmony connects to your identity provider, device management, and ITSM tools, and makes them reachable from one conversation. Keep your IdP, MDM, and ITSM. Harmony works on top. - [Okta](https://harmony.io/integrations/okta) - [Microsoft Entra ID](https://harmony.io/integrations/microsoft-entra-id) - [Google Workspace](https://harmony.io/integrations/google-workspace) - [Jamf Pro](https://harmony.io/integrations/jamf-pro) - [Microsoft Intune](https://harmony.io/integrations/microsoft-intune) - [Iru (formerly Kandji)](https://harmony.io/integrations/iru-kandji) - [NinjaOne](https://harmony.io/integrations/ninjaone) - [ServiceNow](https://harmony.io/integrations/servicenow) - [Jira Service Management](https://harmony.io/integrations/jira-service-management) - [Freshservice](https://harmony.io/integrations/freshservice) - [Slack](https://harmony.io/integrations/slack) - [Microsoft Teams](https://harmony.io/integrations/microsoft-teams) ## Autonomy with the controls IT expects - **Approval where policy says so**: Sensitive actions wait for a named approver before anything changes. - **Least-privilege access**: Agents act through scoped connections, never with blanket admin rights. - **Every action is logged**: Who asked, what ran, and who approved it, ready for audit. - **Answers cite their source**: With no source, the agent escalates instead of guessing. ## Secure by Design Four layers of security, so the AI never reaches your systems directly. ## Explore pre-built agents for IT: - [Account Lockouts & MFA Reset](https://harmony.io/agents/account-lockouts-mfa) - [Password Reset Request](https://harmony.io/agents/password-reset-request) - [Application Access Request](https://harmony.io/agents/application-access-request) - [Device Recovery](https://harmony.io/agents/device-recovery) - [Employee Onboarding](https://harmony.io/agents/new-hire-onboarding) - [Employee Offboarding](https://harmony.io/agents/employee-offboarding) ## Questions IT asks ### What does Harmony do for IT teams? Harmony resolves employee IT requests in Slack and Teams, from password resets to app access and device issues, and gives IT one platform for the service desk, assets, applications, and employee data. ### Do we have to replace our ITSM? No. Harmony can run as an AI layer on top of ServiceNow, Jira Service Management, or Freshservice, or replace a legacy ITSM entirely. You choose the path. ### Which identity and device tools does it connect to? Identity providers including Okta, Microsoft Entra ID, Google Workspace, and JumpCloud, and device management including Jamf Pro, Microsoft Intune, Iru (formerly Kandji), and NinjaOne. ### Can it take action, or only answer questions? It takes action. Harmony resets passwords and MFA, assigns identity groups for app access, retrieves recovery keys, and runs onboarding and offboarding, with approvals where your policy requires them. ### How is this different from a bot we could build ourselves? A homegrown bot can repeat an FAQ. It has none of the device, app, and identity context, no guardrails, and building and maintaining agents per process does not scale. ### How fast can we launch? Days, not months. Harmony connects to your systems and is production-ready fast.