--- title: "HR Service Delivery" canonical: https://harmony.io/solutions/hr --- # HR Service Delivery Harmony's AI agents answer and resolve HR requests in Slack and Teams, with the context to act on them. One door to every HR system, and your HRIS stays the system of record. ## Make getting HR help effortless, for the employee and for the HR team Harmony's AI agents answer and resolve HR requests right where employees already work, in Slack and Teams. Cyera resolves up to 89% of employee requests. **Trigger:** An employee has an HR question or request. 1. **Ask in plain language** - No forms, no menus. 2. **Harmony knows them** - Role, location, manager, leave balance. 3. **It gets resolved** - With a human in the loop where it matters. **Outcome:** The request closes in the conversation it started in. Cyera Logo, n8n Logo, Etoro Logo, Cribl, IMG Academy Logo, Mammoth Brands, Moonpig Logo, Coralogix Logo, KITH Logo, Riskified Logo, AppsFlyer, Headway Logo, Fireblocks Logo, Eon Logo, Exodigo Logo, HoneyBook Logo, Dream Logo, Innoviz Logo, Viridian Therapeutics Logo ## Your people team should not be a help desk Most companies run several HR systems. The average employee cannot remember which one holds benefits, paychecks, recruiting, onboarding, performance reviews, or expenses. So they ask a person, and the HR team drowns in the same repetitive requests. **WHICH SYSTEM HOLDS THIS?** Benefits, Paychecks, Recruiting, Onboarding, Performance reviews, Expenses With Harmony, one door across all of them. ## How it works **Trigger:** An employee has an HR question or request. 1. **Ask in plain language** - Employees ask Harmony in the Slack or Teams they already use, like they would a colleague. 2. **Harmony knows them** - It already has their context: role, location, manager, and leave balance, pulled from across your whole stack. 3. **It gets resolved** - Harmony answers or resolves the request, or routes it to the right person, with a human in the loop where it matters. **Outcome:** The request closes in the conversation it started in, and the HR team never sees the repetitive ones. ## What HR gets - **Up to 89%**: of employee requests resolved at Cyera, company-wide - **48 hours**: typical time to go live - **Better employee experience**: Instant, correct answers. No form, no waiting, 24/7. - **One easy door**: Every HR system, one place to ask. No need to know which one does what. - **Time back, on both sides**: Fewer repetitive requests, so HR is freed for the work that moves the organization. ## What employees can do - **Onboarding**: Everything ready on day one, across HR, IT, and facilities. - **Offboarding**: A clean, complete exit, handled automatically. - **Benefits questions**: Correct answers to benefits and policy questions, instantly. - **Time off**: Check a balance or request time off, right in Slack. - **Employee referral**: Refer a friend in the Slack you already use. No careers-site hunt. - And 100+ more pre-built agents, out of the box ## Why Harmony - **The whole employee, the whole stack**: Harmony knows each employee's role, manager, location, and more, pulled from across your whole stack, not just HR. No HR-only tool has this context. - **Talk to it like a person**: Employees ask in plain language, right in Slack and Teams. No forms, no menus. - **It acts, not just answers**: Harmony does more than find a policy or a balance. It carries the request through your HR process, end to end. Ask for time off and it runs the approval, not just the answer. - **One door across the stack**: HR, recruiting, and learning systems, all reachable from one place. - **Cross-department, done for you**: One onboarding event runs the right steps across HR, IT, and facilities. - **Why not just build our own bot?**: A homegrown bot, or an agent wired up with Claude or Gemini, can repeat an FAQ. It has none of this context, no AI guardrails, and building and maintaining agents per team does not scale. ## Works with the HR systems you already run Harmony is the access and experience layer on top of your stack. We connect to your systems and make them easy to reach. We do not replace them. We do not replace your HRIS or ATS. - [Workday](https://harmony.io/integrations/workday) - [UKG Pro](https://harmony.io/integrations/ukg-pro) - [SAP SuccessFactors](https://harmony.io/integrations/sap-successfactors) - [Ceridian Dayforce](https://harmony.io/integrations/ceridian-dayforce) - [HiBob](https://harmony.io/integrations/hibob) - [BambooHR](https://harmony.io/integrations/bamboo-hr) - [Namely](https://harmony.io/integrations/namely) - [Cornerstone OnDemand](https://harmony.io/integrations/cornerstone-ondemand) - [Greenhouse](https://harmony.io/integrations/greenhouse) - [Spark Hire (Comeet)](https://harmony.io/integrations/comeet-spark-hire-recruit) - [Slack](https://harmony.io/integrations/slack) - [Microsoft Teams](https://harmony.io/integrations/microsoft-teams) ## Built for the most sensitive data in the company - **Nothing acts on its own**: Every action needs a human approval and a business reason first. - **Resolve and route, not decide**: Agents handle requests. They do not make employment decisions. - **Sensitive matters stay human**: Guardrails hold the agent back, access is restricted, and every action is logged. - **Answers cite their source**: With no source, the agent escalates instead of guessing. ## Secure by Design Four layers of security, so the AI never reaches your HR systems directly. ## Explore pre-built agents for HR: - [Employee Onboarding](https://harmony.io/agents/new-hire-onboarding) - [Employee Offboarding](https://harmony.io/agents/employee-offboarding) - [Time-Off Request](https://harmony.io/agents/pto-request) - [Employee Referral](https://harmony.io/agents/employee-referral) - [Application Access Request](https://harmony.io/agents/application-access-request) - [Knowledge Article Recommendation](https://harmony.io/agents/knowledge-article-recommendation) ## Questions HR asks ### What is an AI HR service agent? An AI agent that answers and resolves employee HR requests in Slack or Teams, using the context it has about each employee, instead of making them fill in forms or wait on a person. ### Does Harmony replace our HRIS? No. Workday, HiBob, and the rest stay your system of record. Harmony is the experience layer on top, connecting to them. ### We already have workflows in our HR system. Migrate, or sit on top? On top, no migration. You keep your workflows. Harmony connects and orchestrates across systems when a process spans more than one. For where those HR workflows stop at hire and exit, see [which HRIS automates onboarding and offboarding](https://harmony.io/insights/automate-employee-onboarding-offboarding). ### Which HR systems does it connect to? HR information systems, learning systems, and recruiting systems, including Workday, UKG Pro, SAP SuccessFactors, Ceridian Dayforce, HiBob, BambooHR, and Namely, plus Cornerstone, Greenhouse, and Spark Hire. ### How does it keep HR data private? Guardrails hold the agent back on sensitive matters, access is restricted per desk, and every action is logged. Harmony is SOC 2, ISO 27001, GDPR, and HIPAA aligned. ### How is this different from a bot we could build ourselves? A homegrown bot, or an agent wired up with Claude or Gemini, can repeat an FAQ. It has none of the whole-stack context, no guardrails, and building and maintaining agents per team does not scale. ### How fast can we launch? Days, not months. Harmony connects to your systems and is production-ready fast. ### How does Harmony compare with other AI service desks for HR? Harmony, Atomicwork, Leena AI, ServiceNow HR Service Delivery, Moveworks, Freshservice, Siit and Zendesk all offer AI for HR requests, with different depth of action, HRIS coverage and pricing. We compare them side by side in [the best AI service desk for HR teams in 2026](https://harmony.io/insights/best-ai-service-desk-for-hr-teams).