# HR Service Delivery Harmony's AI agents answer and resolve HR requests in Slack and Teams, with the context to act on them. One door to every HR system, and your HRIS stays the system of record. ## Make getting HR help effortless, for the employee and for the HR team Harmony's AI agents answer and resolve HR requests right where employees already work, in Slack and Teams. Cyera resolves up to 89% of employee requests. Cyera Logo, Etoro Logo, Cribl, IMG Academy Logo, Mammoth Brands, Coralogix Logo, KITH Logo, Riskified Logo, n8n Logo, AppsFlyer, Fireblocks Logo, Harry's Logo, Eon Logo, Exodigo Logo, HoneyBook Logo, Dream Logo, Innoviz Logo, Greyhound Capital Logo, Avixa Logo, Cloudinary Logo ## Your people team should not be a help desk Most companies run several HR systems. The average employee cannot remember which one holds benefits, paychecks, recruiting, onboarding, performance reviews, or expenses. So they ask a person, and the HR team drowns in the same repetitive requests. ## How it works **Trigger:** An employee has an HR question or request. 1. **Ask in plain language** - Employees ask Harmony in the Slack or Teams they already use, like they would a colleague. 2. **Harmony knows them** - It already has their context: role, location, manager, and leave balance, pulled from across your whole stack. 3. **It gets resolved** - Harmony answers or resolves the request, or routes it to the right person, with a human in the loop where it matters. **Outcome:** The request closes in the conversation it started in, and the HR team never sees the repetitive ones. ## What HR gets ## What employees can do ## Why Harmony ## Works with the HR systems you already run Harmony is the access and experience layer on top of your stack. We connect to your systems and make them easy to reach. We do not replace them. - [Workday](/integrations/workday) - [UKG Pro](/integrations/ukg-pro) - [SAP SuccessFactors](/integrations/sap-successfactors) - [Ceridian Dayforce](/integrations/ceridian-dayforce) - [HiBob](/integrations/hibob) - [BambooHR](/integrations/bamboo-hr) - [Namely](/integrations/namely) - [Cornerstone OnDemand](/integrations/cornerstone-ondemand) - [Greenhouse](/integrations/greenhouse) - [Comeet (Spark Hire Recruit)](/integrations/comeet-spark-hire-recruit) - [Slack](/integrations/slack) - [Microsoft Teams](/integrations/microsoft-teams) ## Built for the most sensitive data in the company ## Secure by Design Four layers of security, so the AI never reaches your HR systems directly. ## HR teams already run on Harmony Cyera runs its HR desk on Harmony alongside eight others, with up to 89% of employee requests resolved company-wide and no ticket for the employee to file. > Our head of recruiting reached out and said, 'My laptop is locked. I need to send out all of these offers right now so they can start on Monday.' I told her, 'Reach out to Harmony.' She never reached back out to me. It just happened. Less stress for me. > > - Kenny Bonilla Vargas, IT Manager, Cyera > I wish that my job was fully dedicated to making this bot come to life. > > - HR operations lead, Cyera At [Mammoth Brands](/customers/mammoth-brands), the People team replaced a Google Form and a shared HR inbox with Harmony, with approvals and budget tracking built in. ## Explore pre-built agents for HR: - [Employee Onboarding](/agents/new-hire-onboarding) - [Employee Offboarding](/agents/employee-offboarding) - [Time-Off Request](/agents/pto-request) - [Employee Referral](/agents/employee-referral) - [Application Access Request](/agents/application-access-request) - [Knowledge Article Recommendation](/agents/knowledge-article-recommendation) ## Questions HR asks ### What is an AI HR service agent? An AI agent that answers and resolves employee HR requests in Slack or Teams, using the context it has about each employee, instead of making them fill in forms or wait on a person. ### Does Harmony replace our HRIS? No. Workday, HiBob, and the rest stay your system of record. Harmony is the experience layer on top, connecting to them. ### We already have workflows in our HR system. Migrate, or sit on top? On top, no migration. You keep your workflows. Harmony connects and orchestrates across systems when a process spans more than one. ### Which HR systems does it connect to? HR information systems, learning systems, and recruiting systems, including Workday, UKG Pro, SAP SuccessFactors, Ceridian Dayforce, HiBob, BambooHR, and Namely, plus Cornerstone, Greenhouse, and Spark Hire. ### How does it keep HR data private? Guardrails hold the agent back on sensitive matters, access is restricted per desk, and every action is logged. Harmony is SOC 2, ISO 27001, GDPR, and HIPAA aligned. ### How is this different from a bot we could build ourselves? A homegrown bot, or an agent wired up with Claude or Gemini, can repeat an FAQ. It has none of the whole-stack context, no guardrails, and building and maintaining agents per team does not scale. ### How fast can we launch? Days, not months. Harmony connects to your systems and is production-ready fast.