---
title: "Employee Management"
canonical: https://harmony.io/platform/employee-management
---

# Employee Management

One place to see every employee and everything connected to them: their devices, applications, access, requests, and history - the single pane of glass tying employee data to IT and operations.

## Employee Management

One place to see every employee and everything connected to them: their devices, applications, access, requests, and history. The single pane of glass that ties your people data to your IT and operations teams.

## What is employee management for IT?

Employee management, in an ITSM context, is the record that ties a person to everything IT gives them: their devices, their applications, their access, their open requests and their history. Without it, every ticket starts with a hunt across the HR system, the identity provider, the MDM console and last quarter’s spreadsheet.

Harmony keeps that record current on its own. Name, employment status, department, job title and manager sync from the HR system you already run - Workday, HiBob, BambooHR, SAP SuccessFactors, UKG Pro, Ceridian Dayforce, Sage HR, Rippling, Namely and more - and only genuine changes are written, so unchanged records are skipped. When someone is deactivated or deleted in the HRIS or identity provider, they are removed from the workspace. For what each of those systems automates on its own, and what still needs an identity or service layer, see [which HRIS automates onboarding and offboarding](https://harmony.io/insights/automate-employee-onboarding-offboarding).

That record is what makes the rest of the platform accurate: routing knows a requester’s department, [policies](https://harmony.io/platform/compliance-and-policies) know their role and location, [asset management](https://harmony.io/platform/asset-management) knows who holds which device, and the [onboarding and offboarding agents](https://harmony.io/agents) know exactly what to provision or revoke.

## How Employee Management helps your teams

Unified employee profile: see every asset, app, access right, and open request for any employee in one view

Automated [onboarding](https://harmony.io/agents/new-hire-onboarding) and [offboarding](https://harmony.io/agents/employee-offboarding): provision and deprovision everything from day one to last day

AI usage visibility: understand which employees are using which [AI tools](https://harmony.io/integrations/chatgpt), and how

Org-aware service delivery: route requests, enforce policies, and tailor experiences by role, location, and department

## Employee data and IT data, finally in one place

### One Source

No more checking five systems: understand one employee’s setup at a glance

### Minutes Not Days

Onboarding and offboarding in minutes, not days: with fully automated provisioning workflows

### Full Visibility

Complete visibility: into employee AI tool adoption and traditional assets

### HR To IT

Bridges the gap: between HR systems and IT operations, in real time

## Powerful capabilities built for enterprise IT

- Bidirectional sync: with [HRIS systems](https://docs.harmony.io/integrations/hris/syncing-employee-data-from-your-hris) and [identity providers](https://docs.harmony.io/integrations/identity-provider/okta)
- Automated lifecycle workflows: triggered by HR events like hires, transfers, leaves, and [terminations](https://harmony.io/agents/employee-account-termination)
- Full inventory: of devices, apps, and requests per employee
- AI tool usage tracking and policy enforcement
- [Self-service employee portal](https://docs.harmony.io/portal-end-user-view/using-the-harmony-portal): for requests, approvals, and status tracking

## How employee management works

**Trigger:** HR hires someone, moves them to a new team, or ends their employment.

1. **Sync from the system of record** - An initial sync runs when the HRIS is connected, then scheduled syncs keep the directory current - writing only real changes, and removing employees deactivated or deleted upstream.

2. **Build the full profile** - Each employee page gathers devices from MDM, applications and group membership from the identity provider, AI tool usage, open and past requests, and approvals: one view instead of five consoles.

3. **Trigger the lifecycle automatically** - A new hire detected in the HRIS starts onboarding - accounts, apps, devices and group membership provisioned across Okta, Entra ID, Active Directory or Google Workspace. A deactivation starts offboarding, revoking access and disabling accounts.

4. **Keep availability honest** - Approved time off from HiBob and SAP SuccessFactors, plus native out-of-office events from Google Workspace and Outlook calendars, mark agents unavailable across a rolling window from yesterday to 14 days ahead, and restore them when the period ends.

5. **Serve requests with org awareness** - Because role, department, location and manager are known, requests route to the right desk, approvals reach the right approver, and eligibility follows the policy that applies to that person.

**Outcome:** One accurate employee record, and a lifecycle that runs from HR events instead of tickets.

## 50-70% of Kith’s helpdesk effort went to onboarding and offboarding

Kith supports close to 1,000 employees, about 750 of them across roughly 20 stores in the US, Europe and Hawaii, with an eight-person IT team. Onboarding and offboarding used to consume 50-70% of helpdesk effort. Today 57% of employee questions are resolved by the agent with no ticket opened, and 4,400 Freshservice tickets came across in the migration.

> All the things I asked for that were missing, this is exactly it. For the stores, it’s paradise.
>
> - Adi Shniderman, Head of IT, Kith

## Employee management in Harmony vs. the old way

The data already exists. What is missing is one place where it agrees with itself.

|  | HRIS, identity provider and MDM as separate systems | Harmony employee management |
| --- | --- | --- |
| Where the record lives | Partly in each system, completely in none | One profile joining HR, identity, devices, applications and requests |
| Keeping it current | CSV uploads and quarterly clean-ups | Scheduled sync that writes only genuine changes |
| Onboarding | A checklist someone works through by hand | Provisioning triggered by the HR record, across every connected system |
| Offboarding | Access lingers until someone remembers | Revocation triggered by deactivation, with an audit trail |
| Ticket context | The agent asks the employee what they have | Role, manager, devices, apps and history already attached |
| Out of office | Tickets sit assigned to someone on leave | Availability synced from HRIS time off and calendar events |

## Explore pre-built agents for the employee lifecycle:

- [Employee Onboarding](https://harmony.io/agents/new-hire-onboarding)

- [Employee Offboarding](https://harmony.io/agents/employee-offboarding)

- [Employee Account Termination](https://harmony.io/agents/employee-account-termination)

- [Inactive Employees](https://harmony.io/agents/inactive-employees)

- [Employees with No Assigned Assets](https://harmony.io/agents/employees-with-no-assigned-assets)

## Syncs with your employee systems in real time

- **HRIS: **[HiBob](https://harmony.io/integrations/hibob), [BambooHR](https://harmony.io/integrations/bamboo-hr), [Workday](https://harmony.io/integrations/workday), [UKG Pro](https://harmony.io/integrations/ukg-pro), [SAP SuccessFactors](https://harmony.io/integrations/sap-successfactors), [Sage HR](https://harmony.io/integrations/sage-hr), [Rippling](https://harmony.io/integrations/rippling), [Ceridian Dayforce](https://harmony.io/integrations/ceridian-dayforce), [Namely](https://harmony.io/integrations/namely)
- **Identity providers: **[Okta](https://harmony.io/integrations/okta), [Microsoft Entra ID](https://harmony.io/integrations/microsoft-entra-id), [Google Workspace](https://harmony.io/integrations/google-workspace), [JumpCloud](https://harmony.io/integrations/jumpcloud-idp)
- **Recruiting & onboarding: **[Greenhouse](https://harmony.io/integrations/greenhouse)
- **MDM: **[Jamf Pro](https://harmony.io/integrations/jamf-pro), [Microsoft Intune](https://harmony.io/integrations/microsoft-intune), [Kandji](https://harmony.io/integrations/iru-kandji) (for device assignment visibility)
- **AI tools: **[ChatGPT](https://harmony.io/integrations/chatgpt), [Claude](https://harmony.io/integrations/claude), [Cursor](https://harmony.io/integrations/cursor) (for AI usage tracking)

## FAQ

### What is Harmony Employee Management?

Harmony Employee Management gives IT teams a continuously up-to-date employee directory, synced automatically from HR and identity systems, powering ticket context, routing, onboarding and offboarding automation, and access management without manual data entry.

### Which HR systems does Harmony sync employee data from?

Harmony connects to the HR systems you already run - Workday, BambooHR, HiBob, SAP SuccessFactors, UKG Pro, Ceridian Dayforce, Sage HR, Rippling, and more - keeping employee name, employment status, department, job title, and manager automatically in sync. No manual uploads, no stale rosters.

### How does Harmony keep employee records up to date without overwriting data?

Harmony runs scheduled syncs plus an initial sync when an HRIS is first connected, writing only genuine changes so unchanged records are skipped, and automatically removes employees from the workspace when they’re deactivated or deleted in the HRIS or identity provider.

### Can Harmony automatically mark agents as unavailable when they're out of office?

Yes. Harmony syncs approved time off from HiBob and SAP SuccessFactors and detects native out-of-office events from Google Workspace and Outlook calendars, covering a rolling window from yesterday through the next 14 days, and restores availability automatically when the period ends.

### How does Harmony automate employee onboarding and offboarding?

Harmony triggers onboarding workflows when a new hire is detected in the HRIS, provisioning accounts, apps, devices, and group membership across connected identity providers like Okta, Entra ID, Active Directory, or Google Workspace, and triggers offboarding - revoking access and disabling accounts - when an employee is deactivated.

### What are the main benefits of Harmony Employee Management?

Harmony Employee Management keeps IT’s employee data accurate without manual upkeep, syncing changes from eight HRIS platforms and removing deactivated employees automatically. Automated onboarding and offboarding workflows provision or revoke access, apps, and devices the moment HR triggers a change, cutting the security risk and delay of manual account handling.

### What happens to an employee’s data and access when they leave?

When the HRIS or identity provider deactivates or deletes the person, Harmony removes them from the workspace and offboarding runs: access revoked and accounts disabled across the connected identity platforms, and devices flagged for return.

Their request history stays attached to the record for audit, and the offboarding ownership transfer report shows what they owned - assets, applications, open requests - so nothing is left orphaned.

### Can Harmony be the system of record if we have no HRIS?

Yes. Employees can be created and managed directly in Harmony, and pulled from your identity provider - Okta, Entra ID, Google Workspace, JumpCloud or Active Directory - when there is no HR platform to sync from.

n8n ran that way while its workforce grew from about 250 to nearly 500 people, with a single IT manager on the platform.