---
title: "Asset Management"
canonical: https://harmony.io/platform/asset-management
---

# Asset Management

A single, always-accurate view of every IT asset in your environment - hardware, software, cloud, and virtual. Automatically discovered, continuously monitored, and fully integrated with your service desk.

## Asset Management

A single, always-accurate view of every IT asset in your environment: hardware, software, cloud, and virtual. Automatically [discovered](https://docs.harmony.io/asset-management/discovering-unmanaged-network-assets), continuously monitored, and fully integrated with your service desk.

## What is IT asset management?

IT asset management is knowing what you own, who holds it and what state it is in - hardware, software, cloud and virtual - accurately enough to act on. What defeats most inventories is not the data model but the upkeep: a CMDB reconciled by hand each quarter is already wrong by the time anyone reads it.

Harmony builds the inventory from the systems already watching your fleet. Devices sync from Microsoft Intune, Jamf Pro, Kandji, JumpCloud, NinjaOne, Addigy and Apple Business Manager; endpoint context comes from CrowdStrike, SentinelOne and Microsoft Defender for Endpoint; network gear from Cisco Meraki and Juniper Mist; stock from Firstbase and Workwize. Peripherals nothing manages are discovered from the endpoint itself, with no extra agent: USB devices, 65+ Logitech Bluetooth models resolved to their exact model name, displays parsed from EDID data, and Apple accessories like AirPods.

Every asset is joined to the [employee](https://harmony.io/platform/employee-management) holding it and to the requests it appears in, so a laptop that keeps generating tickets shows up as a pattern rather than five unrelated conversations.

## How Asset Management helps your teams

Live asset management: real-time [discovery and inventory](https://docs.harmony.io/asset-management/managing-asset-views-and-details) across your entire environment

Lifecycle management: from procurement through retirement

Health monitoring: detect asset-related issues before they become tickets

License compliance and audit readiness: without manual spreadsheet reconciliation

## An asset inventory you can finally trust

### Always Accurate

Always live, always accurate: no more quarterly audits or stale CMDBs

### Less Downtime

Reduced unplanned downtime: autonomous monitoring catches issues before users notice

### Unified View

Unified view: across on-prem, cloud, SaaS, and remote endpoints

### Faster Fixes

Faster troubleshooting: through full asset-to-employee-to-ticket correlation

### Single Pane

Single pane of glass: for data from MDM, EDR, and device lifecycle management tools

## Powerful capabilities built for enterprise IT

- Agentless discovery: across Windows, macOS, Linux, and network infrastructure
- Real-time health telemetry: with anomaly detection and alerting
- Automated lifecycle workflows: [onboarding](https://harmony.io/agents/new-hire-onboarding), refresh, and decommission
- Software metering and license reclamation
- Integration with procurement, finance, and vendor systems: to keep stock up to date
- [Custom asset types](https://docs.harmony.io/settings/configuring-asset-management) and relationships: manage assets granularly

## How asset management works

**Trigger:** A device is purchased, assigned, breaks, ages out, or quietly stops reporting.

1. **Discover continuously** - Agentless discovery across Windows, macOS, Linux and network infrastructure, plus sync from connected MDM, EDR and lifecycle platforms. Nothing is typed in by hand, and unmanaged peripherals and displays are picked up too.

2. **Join assets to people and tickets** - Each asset carries its owner, its history and the requests attached to it, so troubleshooting starts from the full picture and asset-related tickets correlate automatically.

3. **Track the lifecycle** - Assets move through In stock, Active, In repair, EOL planned, EOL grace period, EOL reached and Retired - and a device released from Apple Business Manager updates to Released on its own.

4. **Watch health and act early** - Real-time telemetry with anomaly detection feeds agents that catch problems before employees file tickets: low storage, unencrypted disks, missing or misconfigured EDR, expiring certificates, offline printers, devices that stopped reporting.

5. **Stay audit-ready** - Software metering and license reclamation replace spreadsheet reconciliation, recovery keys and unlock PINs are retrievable without opening another console, and procurement, finance and vendor systems keep stock and warranty data current.

**Outcome:** An inventory that is live rather than reconciled, and asset problems that arrive as alerts instead of tickets.

## Kith connected its estate in 25 minutes

Kith’s IT team connected Google Workspace, Slack, MDM, Apple Business Manager and Freshservice in 25 minutes. That estate covers close to 1,000 employees and about 20 stores across the US, Europe and Hawaii, with Kandji, ManageEngine and on-prem Active Directory connected alongside, and 4,400 Freshservice tickets migrated.

> All the things I asked for that were missing, this is exactly it. For the stores, it’s paradise.
>
> - Adi Shniderman, Head of IT, Kith

## Harmony asset management vs. a traditional CMDB

Both aim at one inventory. They differ on who keeps it true.

|  | Traditional CMDB | Harmony asset management |
| --- | --- | --- |
| How data arrives | Manual entry, imports and a quarterly audit | Continuous sync from MDM, EDR, networking and lifecycle tools |
| Accuracy | Correct on the day it was reconciled | Live, with the source system as the origin of every field |
| Coverage | What MDM manages | Managed devices plus unmanaged peripherals, displays and accessories |
| Link to service | A separate module, if it is connected at all | Assets attached to employees, requests and the agents that act on them |
| Problem detection | The employee tells you | Health telemetry and detection agents open the issue first |
| Incident response | Switch to the MDM console for a recovery key | Recovery keys and unlock PINs retrieved in place |

## Explore pre-built agents for asset operations:

- [Asset Activity Detection](https://harmony.io/agents/asset-activity-detection)

- [Unassigned Assets](https://harmony.io/agents/unassigned-assets)

- [Low Storage Device Detection](https://harmony.io/agents/low-storage-device-detection)

- [Device Uptime Detection](https://harmony.io/agents/device-uptime-detection)

- [Unencrypted Assets](https://harmony.io/agents/unencrypted-assets)

- [Employees with No Assigned Assets](https://harmony.io/agents/employees-with-no-assigned-assets)

- [EDR Status Discovery](https://harmony.io/agents/edr-status-discovery)

- [Asset Purchase Agent](https://harmony.io/agents/employee-asset-purchase)

## Unified visibility from every device and security platform

- **MDM: **[Jamf Pro](https://harmony.io/integrations/jamf-pro), [Microsoft Intune](https://harmony.io/integrations/microsoft-intune), [Kandji](https://harmony.io/integrations/iru-kandji), [JumpCloud](https://harmony.io/integrations/jumpcloud), [NinjaOne](https://harmony.io/integrations/ninjaone), [Addigy](https://harmony.io/integrations/addigy), [Apple Business Manager](https://harmony.io/integrations/apple)
- **EDR: **[CrowdStrike](https://harmony.io/integrations/crowdstrike), [SentinelOne](https://harmony.io/integrations/sentinelone), [Microsoft Defender for Endpoint](https://harmony.io/integrations/microsoft-defender-for-endpoint)
- **Networking: **[Cisco Meraki](https://harmony.io/integrations/cisco-meraki), [Juniper Mist](https://harmony.io/integrations/juniper-mist)
- **IT asset management: **[Firstbase](https://harmony.io/integrations/firstbase), [Workwize](https://harmony.io/integrations/workwize)

## FAQ

### What is Harmony Asset Management?

Harmony Asset Management gives IT teams a unified view of all hardware, peripherals, and software across the organization, with devices automatically discovered and synced from connected MDM and identity platforms - no manual data entry required.

### Which MDM platforms does Harmony Asset Management integrate with?

Harmony Asset Management integrates with a wide range of endpoint management, device lifecycle, and security platforms to provide a unified, real-time view of your IT assets.

Examples include Microsoft Intune and Kandji for device sync plus recovery key retrieval, Jamf for device sync, Apple Business Manager for purchase tracking and warranty dates, and leading EDR platforms for endpoint detection and response data.

### Can Harmony discover devices and peripherals beyond what's managed by MDM?

Yes. Harmony automatically discovers unmanaged peripherals and displays connected to endpoints with no additional agents required, including USB devices, 65+ Logitech Bluetooth models resolved to specific model names, connected displays parsed from EDID data, and Apple Bluetooth accessories like AirPods.

### Can IT retrieve device recovery keys directly from Harmony?

Yes. Harmony lets IT and security teams retrieve device recovery keys and unlock PINs directly without switching MDM consoles: automatically for Intune, and for Kandji once the “Device secrets” permission is enabled on the API token.

### What lifecycle stages does Harmony track for assets?

Harmony tracks every asset through lifecycle statuses including In stock, Active, In repair, EOL planned, EOL grace period, EOL reached, and Retired, automatically updating a device to Released when it’s released from Apple Business Manager.

### What are the main benefits of Harmony Asset Management?

Harmony Asset Management removes manual inventory work by auto-discovering devices from Intune, Jamf, Kandji, and Apple Business Manager, and extends visibility to unmanaged peripherals other tools miss. Lifecycle status tracking, from In stock through Retired, flags aging or expiring hardware early, and on-demand recovery key retrieval means IT no longer has to switch consoles during a security incident.

### Do we need to install an agent on every device?

No. Discovery is agentless: Harmony syncs from the MDM, EDR, identity and networking platforms you already run.

That includes the peripheral data those tools already collect - USB devices, Logitech Bluetooth models resolved to a specific name, displays parsed from EDID data and Apple accessories - so visibility extends past what MDM formally manages without another agent on the endpoint.

### How does asset data reach the service desk?

It is the same platform, so every ticket already knows the requester’s devices, their lifecycle status, purchase and warranty data from Apple Business Manager, and their EDR posture.

It also runs the other way: detection agents for low storage, unencrypted disks, missing EDR, expiring certificates and offline printers open the ticket, with the asset attached, before anyone reports a problem.