# AI Agent Builder

Turn business processes into AI agents in minutes. Connect enterprise systems, define guardrails, and deploy autonomous agents across every employee channel - no code required.

## AI Agent Builder

Turn business processes into AI agents in minutes. Connect enterprise systems, define guardrails, and deploy autonomous agents across every employee channel, no code required.

## How the AI Agent Builder helps your teams

Enterprise workflow agents: build specialized agents for every department, from IT support, access approval, and knowledge assistance to finance requests and procurement

Cross-system agents: orchestrate actions across ITSM, HRIS, identity providers, SaaS applications, databases, and internal tools

Autonomous execution: build agents that plan, reason, and execute multi-step workflows, not just answer questions

Enterprise integrations: connect agents to any API, MCP server, webhook, database, SaaS application, or custom action

Controlled rollout: test new agent capabilities with specific teams before company-wide deployment

Human escalation: seamlessly hand off conversations or actions to people when needed

## From process to production agent in minutes

### No Code

Simple building experience: business teams build and iterate on AI agents without engineering

### Deploy Everywhere

Build once, deploy everywhere: agents work across every communication tool, or autonomously in the background

### Shared Memory

Shared enterprise memory: every agent operates with a consistent understanding of your organization’s knowledge, policies, and context

### Guardrails Built In

Enterprise-grade guardrails: every agent inherits your approval policies, access controls, and audit requirements

### Live In Minutes

Production-ready in minutes: from first build to production

## Powerful capabilities built for enterprise IT

- Intent-driven LLM builder: describe the agent in natural language
- Enterprise knowledge grounding: combine documentation, APIs, databases, SaaS apps, and MCP servers into a single reasoning layer
- Guardrail configuration: define permissions, escalation rules, approval policies, and operational boundaries
- Template library: pre-built agents for common use cases across departments
- Testing sandbox and simulations: run simulated conversations before going live
- Agent analytics: measure usage, success rates, resolution rates, and business impact
- Versioning and rollback: safely iterate on agents with version control and one-click rollback

## FAQ

### What is Harmony's AI Agent Builder?

Harmony’s AI Agent Builder lets IT teams build, configure, and deploy autonomous AI agents and custom workflow automations without writing code, in natural language, combining a library of pre-built agents for common IT use cases with a visual workflow builder for any connected system.

### What kinds of built-in AI agents does Harmony offer?

Harmony’s built-in agent library spans Employee Lifecycle agents like onboarding, offboarding, and account termination, Access Control agents like password reset and MFA reset, Software Management agents like application access requests and license expiration monitoring, and Hardware Management agents like low storage and end-of-life asset detection.

### What systems can Harmony's workflow builder take actions in?

Harmony’s Custom Workflow Builder can trigger actions in any HTTP-accessible API. Popular examples are Slack, Microsoft Teams, Okta, Entra ID, Google Workspace, JumpCloud, Active Directory, ServiceNow, Jira/JSM, GitHub, Kandji, Jamf, and Intune.

### How do triggers and logic work in Harmony's Custom Workflow Builder?

The Custom Workflow Builder supports Manual, scheduled cron-based, event-based, and webhook triggers, combined with If/Else branching, For Each loops over up to 20 parallel items, and durable Sleep timers that survive server restarts.

### Can Harmony support multi-tenant environments for MSPs?

Yes. Harmony’s AI agents can be configured for multi-tenant environments, allowing MSPs and large enterprises to run the same agent across multiple tenants from a single configuration.

### What are the main benefits of Harmony's AI Agent Builder?

Harmony’s AI Agent Builder lets IT teams replace manual, repetitive processes with pre-built agents for onboarding, access control, and hardware monitoring, without writing code. The visual Custom Workflow Builder extends this to any process across integrated systems, and multi-tenant support lets MSPs scale the same automation across every client from a single configuration.