# Zendesk

**Categories:** ITSM

Bridge Zendesk with Harmony AI for intelligent ticket routing and automated resolution.

Zendesk is a customer service and support ticketing platform that helps organizations manage customer interactions across multiple channels. Connecting Zendesk to Harmony enables bidirectional ticket synchronization, AI-powered resolution, and seamless migration from traditional support workflows to autonomous IT operations.

## Capabilities

- **Ticket Synchronization**: Sync tickets bidirectionally between Zendesk and Harmony
- **AI-Powered Resolution**: Leverage Harmony's AI to automatically resolve Zendesk tickets
- **SLA Monitoring**: Track and maintain SLA compliance across both platforms