**Categories:** Knowledge Base

Employee communication and engagement platform that centralizes company news, knowledge, and social interaction to keep teams informed and connected.

<p>Workvivo is an employee experience platform that combines internal communications, social engagement, and knowledge sharing in one place. Integrating Workvivo with Harmony brings your company's announcements, posts, and shared knowledge directly into the IT service management workflow. This helps IT teams surface relevant information and reduce repeat requests by connecting employees to existing answers faster.</p><h2>Capabilities</h2><ul><li><strong>Knowledge Sync</strong>: Automatically index Workvivo posts and documents so Harmony can suggest relevant content when resolving tickets.</li><li><strong>Incident Announcements</strong>: Push IT incident updates and maintenance notices from Harmony directly into Workvivo feeds to keep employees informed in real time.</li><li><strong>Employee Self-Service</strong>: Surface Workvivo knowledge articles within Harmony's self-service portal so employees can find answers without submitting a ticket.</li></ul>