# SolarWinds

**Categories:** ITSM

Augment SolarWinds Service Desk with Harmony cognitive automation for faster resolution.

SolarWinds Service Desk is an ITSM solution built on ITIL best practices, providing incident management, asset tracking, and service catalog capabilities. Connecting to Harmony enables AI-enhanced ticket resolution while maintaining SolarWinds records for compliance and reporting.

## Capabilities

- **Ticket Synchronization**: Bidirectional sync between SolarWinds and Harmony
- **AI-Powered Resolution**: Autonomous resolution with SolarWinds record keeping
- **SLA Maintenance**: Preserve SLA compliance across platforms