# Notion

**Categories:** Knowledge Base

Connect Notion workspaces to enable AI-powered documentation search and workflows.

Notion is an all-in-one workspace that combines notes, documents, databases, and project management. Connecting Notion to Harmony enables your AI agents to access organizational knowledge, provide context-aware support responses, and automatically update documentation based on support interactions.

## Capabilities

- **Knowledge Base Access**: Search and retrieve information from Notion pages and databases
- **AI-Powered Search**: Harmony AI can query Notion content to answer user questions
- **Documentation Sync**: Keep runbooks and IT documentation in sync with support activities
- **Wiki Integration**: Surface relevant Notion content during ticket resolution

## What Harmony does with Notion

Employees get accurate answers instantly because Harmony reads your real Notion workspace instead of a copied snapshot. Responses are grounded in your actual pages and databases and point back to the source, so teams stop fielding the same questions over and over. You choose which spaces and databases are indexed, so only the right content powers answers.

## Data synced

- Page content, titles, and headings
- Page hierarchy and how pages relate to each other
- Database structure and records
- Metadata such as last-updated dates and page links

## Actions available

- Search indexed pages and databases for the best match
- Surface and cite the exact page an answer came from
- Suggest related pages when a question touches several docs

## Real-world use cases

**Onboarding answers**: A new hire asks where to find the expense policy and Harmony replies from your Notion handbook with a direct link.

**Runbooks stay in sync**: IT documentation kept in Notion powers answers automatically, so support stays aligned with the latest steps.

**Deflect repeat questions**: Frequently asked process questions get resolved in chat from existing pages, freeing up your team.

## Related integrations

- [Confluence](/integrations/confluence)

- [SharePoint](/integrations/sharepoint)

- [Simpplr](/integrations/simpplr)

## FAQ

### What is Notion?

Connecting Notion lets Harmony answer employee questions from your existing pages and databases, right inside Slack or Teams. Employees get accurate answers instantly because Harmony reads your real Notion workspace instead of a copied snapshot.

### What data does Harmony sync from Notion?

Harmony's Notion integration syncs the following into a single agent inventory: page content, titles, and headings; page hierarchy and how pages relate to each other; database structure and records; and metadata such as last-updated dates and page links.

### What can I do with Notion through Harmony?

Through the Notion integration, Harmony can search indexed pages and databases for the best match; surface and cite the exact page an answer came from; and suggest related pages when a question touches several docs.

### How does the Notion integration help IT and support teams?

A new hire asks where to find the expense policy and Harmony replies from your Notion handbook with a direct link.

### What other integrations pair with Notion in Harmony?

Notion is commonly paired with Confluence (Knowledge Base), SharePoint (Knowledge Base), and Simpplr (Knowledge Base) inside Harmony, giving IT one unified view across related systems.