# New Relic

**Categories:** Software Management

Full-stack observability platform that monitors application performance, infrastructure health, and user experience in real time.

New Relic is a cloud-based observability platform that provides real-time monitoring, performance analytics, and error tracking across applications and infrastructure. Integrating New Relic with Harmony enables teams to automatically convert performance alerts and anomalies into actionable IT service tickets. This connection ensures that critical incidents surfaced by New Relic are triaged, assigned, and resolved within a unified ITSM workflow.

## Capabilities

- **Automated Incident Creation**: Converts New Relic alerts and threshold breaches into Harmony incidents without manual intervention.
- **Bidirectional Status Sync**: Keeps incident status and resolution updates aligned between New Relic and Harmony in real time.
- **Contextual Alert Enrichment**: Attaches New Relic performance data, traces, and error details directly to Harmony tickets for faster diagnosis.