# Microsoft Teams

**Categories:** Collaboration

Transform your IT operations with Harmony intelligent Microsoft Teams integration. Get real-time alerts, execute commands, and collaborate seamlessly.

Microsoft Teams is a collaboration platform that combines workplace chat, video meetings, file storage, and application integration. Connecting Teams to Harmony transforms your channels into an intelligent IT helpdesk with autonomous ticket resolution, AI-powered responses, and seamless workflow automation.

## Capabilities

- **Autonomous Help Desk**: Transform Teams channels into an AI-powered help desk with autonomous ticket resolution
- **Team Inbox**: Centralize all IT tickets in a dedicated channel for support agents to triage and collaborate
- **Automation workflows**: Trigger workflows, receive notifications, and execute IT actions directly from Teams
- **Adaptive Cards**: Interactive rich cards for ticket updates, approvals, and status changes
- **Message Actions**: Convert any message into a ticket using the Teams message context menu
- **AI Responses**: Get intelligent answers from Harmony's AI trained on your knowledge base and IT procedures