# Mesh Payments

**Categories:** SaaS Application

Automate travel and expense workflows and manage Mesh Payments access.

Mesh Payments is a global travel and expense management platform that gives finance teams real-time visibility and control over company spending. Integrating Mesh Payments with Harmony streamlines IT service management by automating expense-related tickets, approvals, and spend anomaly alerts. This connection helps IT and finance teams collaborate faster, reducing manual overhead and resolving payment issues before they impact operations.

## Capabilities

- **Automated Expense Ticketing**: Automatically creates IT service tickets when expense anomalies, failed payments, or policy violations are detected in Mesh Payments.
- **Approval Workflow Sync**: Syncs spend approval requests between Mesh Payments and Harmony to ensure timely reviews without switching platforms.
- **Real-Time Spend Alerts**: Surfaces Mesh Payments spending alerts directly within Harmony so IT and finance teams can act on issues immediately.

## What Harmony does with Mesh Payments

Connecting Mesh Payments gives your support and finance teams payment context right where they work, so they can answer spending questions without switching tools. Harmony keeps employee profiles and card expenses in sync, so the data behind a request is always current. Employees get faster answers on cards and expenses.

## Data synced

- Employee profiles, synced every 24 hours to keep workforce data current
- Card expenses, synced every 6 hours using incremental updates
- Payment context, made available to support staff for spending inquiries
- Spend records tied to the right employee for resolution

## Actions available

- Surface payment and card context inside Harmony to resolve an employee request
- Route spending questions to finance with the relevant expense data attached
- Handle payment-related workflows without leaving Slack or Teams

## Real-world use cases

**Expense questions answered fast**: An employee asks about a declined card in Slack, and Harmony surfaces the relevant payment context for support.

**Finance triage**: Spending inquiries route to finance with the card and expense details already attached, cutting back-and-forth.

**Unified context**: Support resolves a payment issue without opening Mesh, keeping the whole conversation in one place.

## Related integrations

- [NetSuite](/integrations/netsuite)

- [Navan](/integrations/navan)

- [Salesforce](/integrations/salesforce)

## FAQ

### What is Mesh Payments?

Bring corporate card and payment context into Slack or Teams so support and finance can resolve spending questions in one place. Connecting Mesh Payments gives your support and finance teams payment context right where they work, so they can answer spending questions without switching tools.

### What data does Harmony sync from Mesh Payments?

Harmony's Mesh Payments integration syncs the following into a single agent inventory: employee profiles, synced every 24 hours to keep workforce data current; card expenses, synced every 6 hours using incremental updates; payment context, made available to support staff for spending inquiries; and spend records tied to the right employee for resolution.

### What can I do with Mesh Payments through Harmony?

Through the Mesh Payments integration, Harmony can surface payment and card context inside Harmony to resolve an employee request; route spending questions to finance with the relevant expense data attached; and handle payment-related workflows without leaving Slack or Teams.

### How does the Mesh Payments integration help IT teams?

An employee asks about a declined card in Slack, and Harmony surfaces the relevant payment context for support.

### What other integrations pair with Mesh Payments in Harmony?

Mesh Payments is commonly paired with NetSuite (SaaS Application), Navan (SaaS Application), and Salesforce (SaaS Application) inside Harmony, giving IT one unified view across related systems.