# Jira

**Categories:** ITSM

Sync Jira issues and automate resolution workflows with autonomous AI.

Jira provides a suite of collaboration and project management tools including Jira, Confluence, and Jira Service Management. Connecting Jira to Harmony enables bidirectional ticket synchronization, AI-powered knowledge base access, and seamless integration between traditional ITSM and autonomous IT operations.

## Capabilities

- **Jira Ticket Sync**: Bidirectional synchronization with Jira and Jira Service Management
- **Project Tracking**: Link IT operations with Jira projects and sprints
- **Automation Integration**: Coordinate Jira automation rules with Harmony workflows

## What Harmony does with Jira

Harmony handles employee requests in chat and pushes the ones that need engineering into Jira as tracked issues. Jira stays the system of record for development work, while Harmony keeps the employee informed. Status and comments sync both ways, so a request tied to a bug or feature never goes dark.

## Data synced

- Issue title, description, priority, and reporter
- Assignee assignments and project or issue type
- Comments and conversation history
- Issue status updates and attachments

## Actions available

- Create Jira issues from Harmony tickets with a chosen project, issue type, assignee, and priority
- Sync comments and status changes between Harmony and Jira
- Link Harmony tickets to Jira issues for direct navigation

## Real-world use cases

**Bug behind a request**: An employee reports a broken internal tool. Harmony files a Jira issue in the right project and links it, so the requester sees progress as engineers work.

**One thread, two systems**: A developer comments in Jira and the update flows back to the employee in Slack without a status meeting.

**Feature ask tracked**: A recurring request becomes a Jira issue, and Harmony keeps the requester posted when its status changes.

## Related integrations

- [Jira Service Management](/integrations/jira-service-management)

- [ServiceNow](/integrations/servicenow)

- [Freshservice](/integrations/freshservice)

## FAQ

### What is Jira?

Link employee requests in Slack or Teams to Jira issues so dev work and service requests stay connected. Harmony handles employee requests in chat and pushes the ones that need engineering into Jira as tracked issues.

### What data does Harmony sync from Jira?

Harmony's Jira integration syncs the following into a single agent inventory: issue title, description, priority, and reporter; assignee assignments and project or issue type; comments and conversation history; and issue status updates and attachments.

### What can I do with Jira through Harmony?

Through the Jira integration, Harmony can create Jira issues from Harmony tickets with a chosen project, issue type, assignee, and priority; sync comments and status changes between Harmony and Jira; and link Harmony tickets to Jira issues for direct navigation.

### How does the Jira integration help IT teams?

An employee reports a broken internal tool. Harmony files a Jira issue in the right project and links it, so the requester sees progress as engineers work.

### What other integrations pair with Jira in Harmony?

Jira is commonly paired with Jira Service Management (ITSM), ServiceNow (ITSM), and Freshservice (ITSM) inside Harmony, giving IT one unified view across related systems.