# Intercom

**Categories:** SaaS Application

Route Intercom conversations intelligently and automate support workflows.

Intercom integrates with Harmony to streamline IT service management.

## What Harmony does with Intercom

Connecting Intercom gives IT one place to see every admin on your workspace, whether they hold a paid inbox seat or a free light collaborator account, and when they last signed in. This surfaces unused paid seats and stale accounts without digging through Intercom settings. Employees and managers get answers about access from Slack or Teams.

## Data synced

- Admin users, including name, email, and team membership
- Seat classification, separating paid inbox seats from light collaborator accounts
- Admin sign-in activity, including timestamp, IP address, and sign-in method
- Multiple workspaces, each connected and tracked separately

## Actions available

- Surface all Intercom admins inside Harmony's software inventory for review
- Flag paid seats held by inactive admins so IT can reclaim them
- Support access reviews during offboarding by confirming an admin no longer has a seat

## Real-world use cases

**Seat right-sizing**: Harmony shows which admins hold paid inbox seats but rarely sign in, so IT can downgrade or remove them at renewal.

**Access review**: During a quarterly review, IT pulls the full admin list and login history from Harmony instead of exporting from Intercom.

**Offboarding check**: When a support agent leaves, Harmony confirms their Intercom seat was removed so it is not left paid and unused.

## Related integrations

- [Help Scout](/integrations/help-scout)

- [Zoom](/integrations/zoom)

- [Salesforce](/integrations/salesforce)

## FAQ

### What is Intercom?

Track Intercom admin seats and login activity so IT can right-size licenses and run clean access reviews. Connecting Intercom gives IT one place to see every admin on your workspace, whether they hold a paid inbox seat or a free light collaborator account, and when they last signed in.

### What data does Harmony sync from Intercom?

Harmony's Intercom integration syncs the following into a single agent inventory: admin users, including name, email, and team membership; seat classification, separating paid inbox seats from light collaborator accounts; admin sign-in activity, including timestamp, IP address, and sign-in method; and multiple workspaces, each connected and tracked separately.

### What can I do with Intercom through Harmony?

Through the Intercom integration, Harmony can surface all Intercom admins inside Harmony's software inventory for review; flag paid seats held by inactive admins so IT can reclaim them; and support access reviews during offboarding by confirming an admin no longer has a seat.

### How does the Intercom integration help IT teams?

Harmony shows which admins hold paid inbox seats but rarely sign in, so IT can downgrade or remove them at renewal.

### What other integrations pair with Intercom in Harmony?

Intercom is commonly paired with Help Scout (SaaS Application), Zoom (SaaS Application), and Salesforce (SaaS Application) inside Harmony, giving IT one unified view across related systems.