# Halo ITSM

**Categories:** ITSM

Halo ITSM is a comprehensive IT service management platform offering ticketing, asset management, and service catalog capabilities. Connecting Halo ITSM to Harmony enables intelligent ticket automation and cross-platform workflow orchestration.

Halo ITSM is a comprehensive IT service management platform that unifies service desk operations, asset management, and change management in a single solution. Connecting Halo ITSM to Harmony enables AI-powered ticket resolution and automated workflows that accelerate IT support delivery.

### Capabilities

- **Ticket Management**: Create and update Halo ITSM tickets from Harmony AI agent workflows
- **Asset Management**: Sync asset records and CI data between Halo ITSM and Harmony
- **Service Catalog**: Expose Harmony AI agents as services within the Halo ITSM service catalog