# Datadog On-Call

**Categories:** ITSM

Page Datadog On-Call teams from urgent tickets and major incidents

Datadog On-Call is an incident response tool that manages on-call schedules, escalation policies, and team paging to ensure the right engineers are alerted when critical issues arise. Integrating Datadog On-Call with Harmony allows urgent tickets and major incidents to automatically trigger pages to the appropriate on-call teams without manual intervention. This keeps response times fast and ensures no critical alert falls through the cracks.

## Capabilities

- **Automated Paging**: Instantly page the correct on-call team when Harmony detects a high-priority ticket or major incident.
- **Incident Escalation**: Escalate unacknowledged pages through Datadog On-Call escalation policies directly from within Harmony workflows.
- **Bidirectional Status Sync**: Keep incident status updated in both Harmony and Datadog On-Call so all stakeholders have a consistent, real-time view of resolution progress.

## What Harmony does with Datadog On-Call

Harmony connects directly to Datadog On-Call so that urgent tickets and major incidents raised in Slack never stall waiting for someone to manually page the right team. When an employee reports a critical issue or an alert crosses a severity threshold, Harmony can trigger an on-call page, surface responder availability, and keep the incident conversation in Slack synchronized with the ongoing Datadog On-Call schedule. The result is faster mean-time-to-acknowledge without forcing responders or service desk staff to switch between tools.

## Data synced

- On-call schedules and shift rotations
- Escalation policy configurations
- Active and historical incident records
- Team and responder availability status

## Actions available

- Trigger a new on-call page for a specified team or escalation policy
- Acknowledge or resolve an active incident on behalf of a responder
- Create a new incident linked to an originating Harmony ticket

## Real-world use cases

**Critical outage, instant page**: When a network engineer submits a P1 ticket in Slack, Harmony detects the critical priority and immediately pages the on-call infrastructure team through Datadog On-Call, posting the acknowledgment link back into the same Slack thread.

**After-hours escalation without delay**: Outside business hours, a service desk bot in Slack identifies an unresolved severity-2 ticket aging past its SLA and automatically escalates to the next tier in the Datadog On-Call escalation policy without any human intervention.

**Responder handoff made visible**: As an on-call shift rotation occurs, Harmony reads the updated schedule from Datadog On-Call and notifies the incoming responder in Slack with a summary of any open incidents they are now responsible for.

## Related integrations

- [ServiceNow](/integrations/servicenow)

- [Freshservice](/integrations/freshservice)

- [Jira Service Management](/integrations/jira-service-management)

## FAQ

### What is Datadog On-Call?

Datadog On-Call is an incident response and on-call scheduling product used by engineering and operations teams to ensure the right people are alerted and available when services degrade or fail. Connecting Datadog On-Call gives Harmony real-time visibility into on-call schedules, escalation policies, and active incidents so it can route urgent requests to the correct responder instantly from within Slack or Microsoft Teams.

### What data does Harmony sync from Datadog On-Call?

Harmony's Datadog On-Call integration syncs the following into a single agent inventory: on-call schedules and shift rotations; escalation policy configurations; active and historical incident records; and team and responder availability status.

### What can I do with Datadog On-Call through Harmony?

Through the Datadog On-Call integration, Harmony can trigger a new on-call page for a specified team or escalation policy; acknowledge or resolve an active incident on behalf of a responder; and create a new incident linked to an originating Harmony ticket.

### How does the Datadog On-Call integration help IT teams?

When a network engineer submits a P1 ticket in Slack, Harmony detects the critical priority and immediately pages the on-call infrastructure team through Datadog On-Call, posting the acknowledgment link back into the same Slack thread.

### What other integrations pair with Datadog On-Call in Harmony?

Datadog On-Call is commonly paired with ServiceNow (ITSM), Freshservice (ITSM), and Jira Service Management (ITSM) inside Harmony, giving IT one unified view across related systems.