---
title: "Confluence (API Token)"
canonical: https://harmony.io/integrations/confluence-api-token
---

# Confluence (API Token)

**Categories:** Knowledge Base

Confluence knowledge base integration using API token authentication

Confluence knowledge base integration using API token authentication

## What Harmony does with Confluence (API Token)

Harmony connects to Confluence using API token authentication so employees can find authoritative documentation without ever leaving Slack or Microsoft Teams. When someone asks a question, Harmony searches the right Confluence spaces and surfaces the most relevant page content directly in the conversation. This keeps institutional knowledge accessible in the moment it is needed, reducing duplicate tickets and interruptions to subject-matter experts. The integration works in both directions, letting Harmony write back to Confluence so documentation stays current as work happens.

## Data synced

- Confluence page titles and body content
- Space and page hierarchy metadata
- Page labels and categories
- Last-modified timestamps and author information

## Actions available

- Search Confluence pages and return relevant content to employees in Slack
- Create a new Confluence page from a resolved ticket or conversation summary
- Update an existing Confluence page with new information surfaced during a support interaction

## Real-world use cases

**Instant policy lookup**: An HR manager in Slack asks about the remote work reimbursement policy and Harmony retrieves the exact Confluence page section and shares it in the channel within seconds.

**Auto-document resolved issues**: After an IT technician closes a complex network outage ticket, Harmony drafts a postmortem page in the relevant Confluence space so the fix is captured for the next engineer who hits the same problem.

**Stale content flagged automatically**: When Harmony notices it has cited the same Confluence page dozens of times and the page has not been edited in over a year, it alerts the listed page owner in Slack to review and refresh the content.

## Related integrations

- [Notion](https://harmony.io/integrations/notion)

- [SharePoint](https://harmony.io/integrations/sharepoint)

- [Confluence](https://harmony.io/integrations/confluence)

## FAQ

### What is Confluence (API Token)?

Confluence is Atlassian's team wiki and knowledge base platform used by engineering, IT, HR, and operations teams to create, organize, and share documentation. Connecting Confluence gives Harmony direct access to your organization's living knowledge base so it can retrieve accurate answers, link employees to the right pages, and keep content up to date without anyone switching tools.

### What data does Harmony sync from Confluence (API Token)?

Harmony's Confluence (API Token) integration syncs the following into a single agent inventory: confluence page titles and body content; space and page hierarchy metadata; page labels and categories; and last-modified timestamps and author information.

### What can I do with Confluence (API Token) through Harmony?

Through the Confluence (API Token) integration, Harmony can search Confluence pages and return relevant content to employees in Slack; create a new Confluence page from a resolved ticket or conversation summary; and update an existing Confluence page with new information surfaced during a support interaction.

### How does the Confluence (API Token) integration help IT and support teams?

An HR manager in Slack asks about the remote work reimbursement policy and Harmony retrieves the exact Confluence page section and shares it in the channel within seconds.

### What other integrations pair with Confluence (API Token) in Harmony?

Confluence (API Token) is commonly paired with Notion (Knowledge Base), SharePoint (Knowledge Base), and Confluence (Knowledge Base) inside Harmony, giving IT one unified view across related systems.