# Confluence

**Categories:** Knowledge Base

Power Harmony AI with Confluence knowledge to deliver intelligent, context-aware ticket resolution.

Confluence is Atlassian's team collaboration and knowledge management platform that provides a centralized space for creating, organizing, and sharing documentation. Connecting Confluence to Harmony enables your AI to access your organization's knowledge base, providing accurate and contextual responses to IT support requests.

## Capabilities

- **Knowledge Base Sync**: Import Confluence pages and spaces to power Harmony's AI responses
- **Intelligent Search**: Find relevant documentation instantly within support conversations
- **Contextual Responses**: AI provides answers based on your actual IT documentation
- **Automated Documentation**: Create and update Confluence pages from Harmony workflows
- **Access Control**: Respect Confluence permissions when suggesting articles
- **Real-Time Updates**: Keep AI knowledge current with automatic page sync