# Confluence

**Categories:** Knowledge Base

Connect Confluence knowledge to power context-aware AI ticket resolution.

Confluence is Atlassian's team collaboration and knowledge management platform that provides a centralized space for creating, organizing, and sharing documentation. Connecting Confluence to Harmony enables your AI to access your organization's knowledge base, providing accurate and contextual responses to IT support requests.

## Capabilities

- **Knowledge Base Sync**: Import Confluence pages and spaces to power Harmony's AI responses
- **Intelligent Search**: Find relevant documentation instantly within support conversations
- **Contextual Responses**: AI provides answers based on your actual IT documentation
- **Automated Documentation**: Create and update Confluence pages from Harmony workflows
- **Access Control**: Respect Confluence permissions when suggesting articles
- **Real-Time Updates**: Keep AI knowledge current with automatic page sync

## What Harmony does with Confluence

Employees get accurate answers in seconds because Harmony reads your real Confluence content instead of a stale copy. Every response is grounded in your published pages and cites where the answer came from, so IT and HR stop re-answering the same questions. Space and page permissions are respected, so people only ever see content they are allowed to access.

## Data synced

- Pages, spaces, and how they are organized
- Titles, labels, custom fields, and last-updated dates
- Attachments and embedded content
- Space-level and page-level access rules

## Actions available

- Search indexed spaces and pull the most relevant pages
- Surface and cite the exact page an answer came from
- Suggest related articles when a question spans several pages

## Real-world use cases

**Instant policy answers**: An employee asks about the VPN setup process and Harmony replies from your live IT space, with a link to the source page.

**Fewer repeat tickets**: Common how-to questions get resolved in chat from existing documentation, so agents focus on real issues.

**Always current**: When a runbook is updated in Confluence, Harmony answers from the new version automatically, with no re-upload.

## Related integrations

- [Notion](/integrations/notion)

- [SharePoint](/integrations/sharepoint)

- [Simpplr](/integrations/simpplr)

## FAQ

### What is Confluence?

Connecting Confluence lets Harmony answer employee questions straight from your existing spaces and pages, right inside Slack or Teams. Employees get accurate answers in seconds because Harmony reads your real Confluence content instead of a stale copy.

### What data does Harmony sync from Confluence?

Harmony's Confluence integration syncs the following into a single agent inventory: pages, spaces, and how they are organized; titles, labels, custom fields, and last-updated dates; attachments and embedded content; and space-level and page-level access rules.

### What can I do with Confluence through Harmony?

Through the Confluence integration, Harmony can search indexed spaces and pull the most relevant pages; surface and cite the exact page an answer came from; and suggest related articles when a question spans several pages.

### How does the Confluence integration help IT and support teams?

An employee asks about the VPN setup process and Harmony replies from your live IT space, with a link to the source page.

### What other integrations pair with Confluence in Harmony?

Confluence is commonly paired with Notion (Knowledge Base), SharePoint (Knowledge Base), and Simpplr (Knowledge Base) inside Harmony, giving IT one unified view across related systems.