# Box

**Categories:** Collaboration

Leverage Box content to power AI responses and automate file-based workflows.

Box is a cloud-based content management and file sharing platform that enables teams to store, organize, and collaborate on documents securely. Integrating Box with Harmony allows IT teams to automatically attach relevant files and documentation directly to service tickets and incidents. This keeps all supporting content in context, reducing resolution time and eliminating manual file hunting.

## Capabilities

- **File Attachment Sync**: Automatically attach Box files and folders to Harmony tickets, keeping all relevant documentation in one place.
- **Incident Documentation**: Link Box documents to incident records so responders have instant access to runbooks, policies, and reference materials.
- **Collaborative Content Management**: Allow agents to upload, share, and update Box files directly from within the Harmony interface without switching tools.