# BMC Helix

**Categories:** ITSM

BMC Helix is an enterprise ITSM platform offering AI-driven service management, asset management, and IT operations. Connecting BMC Helix to Harmony enables seamless ticket routing and automated IT workflows.

BMC Helix is an enterprise ITSM platform built on ITIL best practices, offering AI-driven service management, intelligent automation, and multi-cloud capabilities. Integrating with Harmony enhances incident resolution with contextual AI assistance while keeping BMC Helix as the system of record.

### Capabilities

- **Incident Management**: Create, update, and resolve BMC Helix incidents directly from Harmony workflows
- **CMDB Sync**: Keep Harmony's asset data in sync with the BMC Helix configuration management database
- **Change Management**: Route change requests through Harmony approval workflows and reflect status in BMC Helix