---
title: "Azure DevOps"
canonical: https://harmony.io/integrations/azure-devops
---

# Azure DevOps

**Categories:** SaaS Application

Create and link Azure DevOps work items from tickets

Azure DevOps is a Microsoft platform that provides tools for version control, project tracking, and software development pipelines. Integrating Azure DevOps with Harmony lets your IT team create and link work items directly from service tickets, keeping development and support workflows in sync. This eliminates manual handoffs and ensures that engineering tasks stay connected to the incidents or requests that triggered them.

## Capabilities

- **Work Item Creation**: Automatically generate Azure DevOps work items from Harmony tickets without leaving the platform.
- **Bi-Directional Linking**: Keep Harmony tickets and Azure DevOps work items in sync so status updates reflect in both systems in real time.
- **Contextual Visibility**: View linked work item details, assignees, and progress directly within the Harmony ticket interface.

## What Harmony does with Azure DevOps

Harmony bridges your IT service desk and Azure DevOps so engineers and support staff can move work between the two systems without leaving Slack. When a Harmony ticket needs developer attention, work items are created and tracked automatically, keeping both sides of the conversation in sync. Status changes in Azure DevOps flow back into Harmony, so agents always know where a request stands without chasing updates.

## Data synced

- Work item titles, types, and descriptions
- Work item status and state transitions
- Sprint and iteration assignments
- Area path and project structure

## Actions available

- Create a new work item linked to a Harmony ticket
- Update work item status or fields from a Slack conversation
- Query work items and surface their current state inside a ticket

## Real-world use cases

**Bug escalation in seconds**: When a support agent in Slack marks a Harmony ticket as a confirmed bug, Harmony instantly creates a linked Azure DevOps work item in the correct project and notifies the on-call engineer, skipping manual hand-off entirely.

**Live status without tab-switching**: A help-desk agent can type a Harmony command in Slack to pull the current Azure DevOps status of a linked work item directly into the ticket thread, so the requester gets an immediate update without the agent leaving the conversation.

**Sprint backlog from service requests**: A team lead reviewing a cluster of similar Harmony tickets can create and assign multiple Azure DevOps work items to the next sprint from a single Slack message, turning recurring support patterns into planned engineering work.

## Related integrations

- [Salesforce](https://harmony.io/integrations/salesforce)

- [Microsoft 365](https://harmony.io/integrations/microsoft-365)

- [Zoom](https://harmony.io/integrations/zoom)

## FAQ

### What is Azure DevOps?

Azure DevOps is a Microsoft platform for planning, tracking, and shipping software that is used by development and engineering teams to manage backlogs, sprints, and pipelines. Connecting Azure DevOps gives Harmony the ability to read, create, and update work items directly from service desk tickets, closing the gap between IT support and software delivery.

### What data does Harmony sync from Azure DevOps?

Harmony's Azure DevOps integration syncs the following into a single agent inventory: work item titles, types, and descriptions; work item status and state transitions; sprint and iteration assignments; and area path and project structure.

### What can I do with Azure DevOps through Harmony?

Through the Azure DevOps integration, Harmony can create a new work item linked to a Harmony ticket; update work item status or fields from a Slack conversation; and query work items and surface their current state inside a ticket.

### How does the Azure DevOps integration help IT teams?

When a support agent in Slack marks a Harmony ticket as a confirmed bug, Harmony instantly creates a linked Azure DevOps work item in the correct project and notifies the on-call engineer, skipping manual hand-off entirely.

### What other integrations pair with Azure DevOps in Harmony?

Azure DevOps is commonly paired with Salesforce (SaaS Application), Microsoft 365 (SaaS Application), and Zoom (SaaS Application) inside Harmony, giving IT one unified view across related systems.