# Atlassian Admin

**Categories:** SaaS Application

Cloud-based admin console that lets IT teams manage users, organizations, and access policies across all Atlassian products from one place.

Atlassian Admin is the centralized management platform for governing users, organizations, and product access across all Atlassian cloud products. Integrating Atlassian Admin with Harmony enables automated user lifecycle management and policy enforcement directly from your IT service workflows. This connection gives IT teams real-time visibility into Atlassian user activity and access, reducing manual overhead and improving compliance.

## Capabilities

- **User Provisioning and Deprovisioning**: Automatically grant or revoke Atlassian product access when employees join, move, or leave the organization.
- **Organization Visibility**: Sync Atlassian organization data into Harmony to maintain an up-to-date view of managed accounts and product usage.
- **Policy Enforcement**: Trigger compliance and security policy actions in Atlassian Admin directly from Harmony workflows and service requests.

## What Harmony does with Atlassian Admin

Harmony connects to Atlassian Admin to give IT teams instant, conversational control over their Atlassian organization without leaving Slack or Microsoft Teams. When an employee needs access to Jira, Confluence, or any other Atlassian product, Harmony can look up their account status, check existing policies, and take action on their behalf in seconds. This relationship means routine access requests, account changes, and policy checks that once required logging into multiple consoles now resolve through a single chat message. Harmony keeps the human in the loop for sensitive changes while automating the repetitive steps that slow IT down.

## Data synced

- User account profiles and status
- Product access entitlements and license assignments
- Organization-level security and access policies
- Managed domain and verified organization details

## Actions available

- Provision or deprovision a user's access to Atlassian products
- Update a user's product role or permission group
- Suspend or reactivate a user account in the organization

## Real-world use cases

**New hire, day-one access**: When a new employee messages Harmony in Slack asking for Jira and Confluence access on their first morning, Harmony checks their profile against the team's provisioning policy and grants the appropriate licenses without an IT agent needing to open the Atlassian Admin console.

**Offboarding in one message**: An IT admin tells Harmony in Slack that an employee has left the company, and Harmony immediately suspends the departing user's Atlassian account and revokes all product licenses, ensuring no access lingers beyond their last day.

**Self-service access request**: A product manager sends a Slack message requesting access to Confluence after joining a new project team, and Harmony checks the relevant access policy, confirms manager approval is not required for that product tier, and provisions the license on the spot.

## Related integrations

- [Salesforce](/integrations/salesforce)

- [Microsoft 365](/integrations/microsoft-365)

- [Zoom](/integrations/zoom)

## FAQ

### What is Atlassian Admin?

Atlassian Admin is a cloud-based administration console used by IT teams and system administrators to manage users, organizations, and access policies across all Atlassian products from a single place. Connecting Atlassian Admin gives Harmony real-time visibility into user accounts, product licenses, and organization policies so it can resolve access requests and account issues directly from chat.

### What data does Harmony sync from Atlassian Admin?

Harmony's Atlassian Admin integration syncs the following into a single agent inventory: user account profiles and status; product access entitlements and license assignments; organization-level security and access policies; and managed domain and verified organization details.

### What can I do with Atlassian Admin through Harmony?

Through the Atlassian Admin integration, Harmony can provision or deprovision a user's access to Atlassian products; update a user's product role or permission group; and suspend or reactivate a user account in the organization.

### How does the Atlassian Admin integration help IT teams?

When a new employee messages Harmony in Slack asking for Jira and Confluence access on their first morning, Harmony checks their profile against the team's provisioning policy and grants the appropriate licenses without an IT agent needing to open the Atlassian Admin console.

### What other integrations pair with Atlassian Admin in Harmony?

Atlassian Admin is commonly paired with Salesforce (SaaS Application), Microsoft 365 (SaaS Application), and Zoom (SaaS Application) inside Harmony, giving IT one unified view across related systems.