# Atlassian

**Categories:** ITSM

Atlassian provides a suite of collaboration and project management tools including Jira and Confluence. Connecting Atlassian to Harmony enables unified ticketing, knowledge management, and workflow automation across IT operations.

Atlassian provides a suite of collaboration and project management tools including Jira, Confluence, and Trello, widely used by software and IT teams. Integrating Atlassian with Harmony enables bidirectional ticket synchronization and AI-powered resolution directly within your existing Atlassian workflows.

### Capabilities

- **Ticket Synchronization**: Bi-directionally sync incidents and service requests between Harmony and Jira
- **Knowledge Base Integration**: Pull and push articles from Confluence to Harmony's knowledge management layer
- **User & Group Management**: Manage Atlassian user access and group assignments through Harmony workflows