--- title: "TOPdesk pricing in 2026: plans, costs and reviews" canonical: https://harmony.io/insights/topdesk-pricing --- # TOPdesk pricing in 2026: plans, costs and reviews _Ran Ribenzaft · 2026-11-07_ _Data verified November 2026 · Reviewed by Ran Ribenzaft, Co-Founder & CTO._ **Categories:** ITSM, ESM TOPdesk publishes per-agent prices: Essential £51, Engaged £72 and Excellent £101 per agent per month, with unlimited end users, tickets and assets. TOPdesk publishes its prices. Its pricing page lists three plans billed per agent per month: Essential at £51, Engaged at £72 and Excellent at £101, with prices also shown in USD, EUR and CAD. An agent is anyone who can open and change tickets; end users, tickets and assets are unlimited on every plan, and people who only view dashboards are free. Teams of 50 or more agents are asked to contact sales. ## At a glance | Question | Answer (checked November 2026) | | --- | --- | | Published list prices | Yes, per agent per month (GBP by default; USD, EUR and CAD selectable) | | Essential | £51 per agent per month | | Engaged (most popular) | £72 per agent per month | | Excellent | £101 per agent per month | | Who counts as an agent | Anyone who can open and adjust tickets; dashboard viewers are free | | Included on all plans | Unlimited end users, tickets and assets; 100 GB storage; self-service portal and knowledge base | | Larger teams | 50+ agents: contact sales | | G2 | 4.1 out of 5 (30 reviews) | | Best fit | European IT and facilities teams that want a mature, portal-led service desk with published prices | ## TOPdesk plans compared | Plan | Price per agent per month | What it adds | Support | | --- | --- | --- | --- | | Essential | £51 | Incident and asset management, self-service portal, knowledge base, dashboards; no SLA management | 8/5 | | Engaged | £72 | Change, problem, contract and SLA, and operations management; AI incident categorization, AI knowledge generation and AI search | 8/5 | | Excellent | £101 | Project management, webshop, annual health check, benchmark reporting; AI writing, answer and translation assistants, AI summaries, AI triage and the TOPdesk Robin assistant | 24/5 | Live chat and the Ebbot virtual support agent are add-ons on Engaged and Excellent. The annual health check is an add-on on Essential and Engaged and included on Excellent. Prices exclude taxes and are subject to change; you can upgrade during a contract and downgrade at the end of the term. ## What TOPdesk costs for a real team At list price, 10 agents on Engaged cost £720 a month (£8,640 a year), and 25 agents on Essential cost £1,275 a month. Because SLA management starts on Engaged, most IT teams that report against SLAs should budget for Engaged or above. The bill grows with the support team, not with company headcount, since end users are unlimited. ## TOPdesk reviews On G2, TOPdesk rates 4.1 out of 5 from 30 reviews (November 2026); the profile is managed by TOPdesk. The review base is small next to the largest ITSM tools, so check peer references in your region. ## Alternatives to TOPdesk **Harmony.** Harmony's AI agents resolve up to 90% of routine requests inside Slack and Microsoft Teams, acting through integrations (MFA and password resets, app access with approvals, onboarding and offboarding) and opening a ticket only when a person is needed. It is also a system of record for assets, applications and employee records. Each deployment is priced with a [custom quote](https://harmony.io/pricing) scoped to company size and how the platform is used; the core deployment includes the Slack and Teams agent, knowledge base generation, core integrations and support, and Harmony is available through AWS Marketplace private offers. In customer-reported figures published by Harmony, [Cyera](https://harmony.io/customers/cyera) resolves roughly 85 to 89% of employee requests automatically and [Kith](https://harmony.io/customers/kith) resolves 57% of questions with no ticket. Limitations: no published price list to self-serve, and Harmony is a younger company (founded 2025). **Jira Service Management.** Published per-agent pricing in USD and a free plan for up to 3 agents. See [Jira Service Management pricing](https://harmony.io/insights/jira-service-management-pricing). **Freshservice.** Per-agent pricing with ITSM, asset and HR service management. See [Freshservice pricing](https://harmony.io/insights/freshservice-pricing). **ServiceNow.** The enterprise default, sold by quote. See [ServiceNow pricing](https://harmony.io/insights/servicenow-pricing). For more options, see [TOPdesk alternatives](https://harmony.io/insights/topdesk-alternatives). This guide is written and maintained by Harmony, which is one of the vendors listed. Details about other products come from their public pages, listed under Sources, and were last checked in November 2026. If something is out of date, [email us](mailto:info@harmony.io) and we will fix it. ## Frequently asked questions ### How much does TOPdesk cost? TOPdesk's pricing page lists Essential at £51, Engaged at £72 and Excellent at £101 per agent per month. Prices can also be shown in USD, EUR and CAD, and teams of 50 or more agents are asked to contact sales. ### Is TOPdesk priced per user or per agent? Per agent. An agent is anyone who can open and adjust tickets. End users, tickets and assets are unlimited, and people who only view dashboards are free. ### Which TOPdesk plan includes SLA management? SLA management is not included on Essential. It starts on Engaged, which also adds change, problem and contract management. ### Does TOPdesk include AI features? Engaged includes AI incident categorization, AI knowledge item generation and AI search. Excellent adds AI writing, answer and translation assistants, AI summaries, AI triage and the TOPdesk Robin assistant. ## Sources 1. [TOPdesk pricing (TOPdesk), accessed November 7, 2026](https://www.topdesk.com/en/pricing/) 2. [TOPdesk reviews (G2), accessed November 7, 2026](https://www.g2.com/products/topdesk/reviews) _TOPdesk is a trademark of TOPdesk. Jira Service Management is a trademark of Atlassian. Freshservice is a trademark of Freshworks Inc. ServiceNow is a trademark of ServiceNow, Inc. Slack is a trademark of Slack Technologies, LLC. Microsoft Teams is a trademark of Microsoft Corporation. G2 is a trademark of G2.com, Inc. Harmony is not affiliated with these companies._