---
title: "Rezolve.ai alternatives in 2026"
canonical: https://harmony.io/insights/rezolve-ai-alternatives
---

# Rezolve.ai alternatives in 2026

_Ran Ribenzaft · 2026-10-21_

_Data verified October 2026 · Reviewed by Ran Ribenzaft, Co-Founder & CTO._

**Categories:** ITSM, AI

The best Rezolve.ai alternatives in 2026: Harmony, Moveworks, Atomicwork, SysAid, Aisera, Freshservice and Siit, compared on Teams, pricing and company fit.

The best Rezolve.ai alternatives in 2026 are Harmony, Atomicwork, SysAid, Freshservice, Siit, Moveworks and Aisera. Rezolve.ai is an agentic service desk with Microsoft Teams at its center, and it scopes itself for organizations of 2,000 or more employees. For 200 to 1,000 employee companies on Microsoft 365, Harmony is the closest alternative: a native Teams (and Slack) agent that acts in your identity, device and SaaS systems, with assets and approvals in the same platform. SysAid is the Teams-first suite with AI included at a published price, Siit and Freshservice offer published per-seat pricing, and Moveworks and Aisera are enterprise overlays.

## Why teams look for Rezolve.ai alternatives

Rezolve.ai is well reviewed: 4.8 on G2 from 38 reviews, with responsive support and ease of use as the top praise. Its Sidekick assistant works in Teams, Slack, email, web and phone, Teams-based Operations Assist is part of its technician product, and its site shows a 4.8 rating on Microsoft AppSource. The reasons buyers compare alternatives are mostly about fit:

1. **Company size.** Rezolve's pricing page states it is scoped for organizations with 2,000 or more employees. Mid-market teams want a vendor built around their size.
2. **Contract shape.** Contracts typically run two to three years, with fulfiller counts adjusted only at renewal. Implementation, data migration, custom integrations and premium support are quoted separately.
3. **No published amounts.** Pricing is per employee or per fulfiller per month, but no dollar figures are listed.
4. **Feature maturity.** The most common G2 cons are missing or limited features, plus occasional freezes, slow responses and glitches, which reviewers describe as rare.
5. **Slack-first teams.** Companies whose engineering side lives in Slack want both chat tools treated as first-class.

## How we evaluated

We compared each option on: native Teams experience and whether the agent writes to Entra ID and Intune; Slack support; whether a system of record (tickets, assets, approvals) is included; fit for 200 to 1,000 employees; and pricing as published. Facts come from vendor pricing and product pages, press releases and G2 listings checked in October 2026. Our [best IT help desk for Microsoft Teams](https://harmony.io/insights/best-it-helpdesk-for-microsoft-teams) guide covers the Teams criteria in depth.

## At a glance

| Tool | Best for | Teams | Slack | System of record | Pricing as published | G2 rating |
| --- | --- | --- | --- | --- | --- | --- |
| Harmony | 200 to 1,000 employees on Microsoft 365, IT and HR in one agent | Native app | Yes | Yes, with ITAM | Custom quote | 4.8 (80) |
| SysAid | Teams-first IT wanting a suite with AI included | Included in both plans | Listed as an AI connection | Yes | $89 per agent/mo | 4.5 (756) |
| Atomicwork | AI-first ITSM with outcome pricing | Yes | Yes | Yes | From $25,000/yr | 4.0 (1) |
| Freshservice | ITIL depth with an AI agent | Yes | Yes | Yes | $19 to $99 per agent/mo | 4.6 (1,363) |
| Siit | Small IT and ops teams | Yes | Yes | Yes | $23 to $89 per admin/mo | 5.0 (29) |
| Moveworks | Enterprises with ServiceNow or another ITSM | Not stated on pages checked | Slack hand-offs documented | No, overlay | Custom quote | 4.4 (158) |
| Aisera | Enterprises wanting broad AI across functions | Customer examples | Integration logo only | No, overlay | Not published | 4.4 (146) |

## The alternatives

### 1. Harmony

**Best for:** 200 to 1,000 employee companies on Microsoft 365 that want IT and HR requests resolved in Teams, with Slack covered too.

**Strengths:** A native Teams app. The [AI Service Desk Agent](https://harmony.io/platform/ai-service-desk-agent) verifies identity and acts: [MFA reset](https://harmony.io/agents/idp-mfa-reset), [password reset](https://harmony.io/agents/password-reset-request), [application access with approval routing](https://harmony.io/agents/application-access-request), [group membership](https://harmony.io/agents/group-membership-management), onboarding and offboarding tasks and [device recovery](https://harmony.io/agents/device-recovery). It opens a ticket with full context only when a person is needed, and the technician picks it up in the same thread. Behind the chat is a system of record: [asset management](https://harmony.io/platform/asset-management), [application and SaaS licence management](https://harmony.io/platform/application-management), employee records and [AI governance](https://harmony.io/platform/ai-governance), with 100+ prebuilt agents and 100+ integrations. Approvals and permissions are enforced in code and every action is logged. HR runs on the same agent through [Harmony for HR](https://harmony.io/hr). At [Cyera](https://harmony.io/customers/cyera), roughly 85 to 89% of employee requests are resolved automatically, a customer-reported figure published by Harmony.

**Limitations:** No published per-seat pricing to self-serve; G2 reviewers ask for more flexible reporting and dashboard widgets; some integrations needed extra setup steps; a younger company (founded 2025).

**Pricing:** A [custom quote](https://harmony.io/pricing) scoped to company size and use. The core deployment includes the Slack and Teams agent, knowledge base generation, core integrations and support. Available through AWS Marketplace private offers.

**Rating:** G2 4.8 (80 reviews), Gartner Peer Insights 4.9 (32), Capterra 4.9 (19), checked October 21, 2026.

### 2. SysAid

**Best for:** Teams-first IT departments that want a conventional ITSM suite with agentic AI included in the per-agent price.

**Strengths:** SysAid for Microsoft Teams is included in both plans; the Professional plan includes unlimited agentic AI with no usage caps and 250 managed assets. SysAid also sells Dex, an autonomous IT engineer, where employees using it in Teams, Slack or Google Chat are not licensed.

**Limitations:** Slack appears only as an AI connection, not a listed ticket channel. Enterprise requires at least 20 agents. G2 cons cite missing features, a learning curve and a clunky interface.

**Pricing:** Professional $89 per agent per month; Enterprise custom from 20 agents. Dex: $89 (Standard) or $189 (Max) per technician per month, billed annually.

**Rating:** G2 4.5 (756 reviews).

### 3. Atomicwork

**Best for:** Companies that want an AI-native service desk with outcome or credit pricing and plan to add HR and finance.

**Strengths:** AI coworkers in Slack, Teams, email and a portal; ITSM, ESM and ITAM on all plans; Microsoft Marketplace purchasing with Azure credits; can also run on top of ServiceNow or Jira Service Management.

**Limitations:** Professional covers up to 250 end users and 500 managed devices, so most mid-market companies need Business, which has no published price. One G2 review.

**Pricing:** From $25,000 a year (Professional, 25,000 credits); outcome pricing $1, $2 and from $3 per outcome with annual minimums.

**Rating:** G2 4.0 (1 review).

### 4. Freshservice

**Best for:** Teams that want full ITIL process coverage and a published price list.

**Strengths:** Problem, change, release and major incident management on Pro; Freddy AI Agent in Teams, Slack and portals; Freddy AI Agent Studio (launched May 2026) for no-code agents that can connect to HRIS such as Workday and Rippling.

**Limitations:** Freddy AI Agent sessions are included only in Enterprise (1,200 sessions a year per license). G2 cons cite missing features, limited customization and a learning curve. See [Freshservice alternatives](https://harmony.io/insights/freshservice-alternatives).

**Pricing:** $19, $49 and $99 per agent per month billed annually; Enterprise by quote; Freddy AI Copilot is a $29 add-on below Enterprise.

**Rating:** G2 4.6 (1,363 reviews).

### 5. Siit

**Best for:** Companies under about 300 employees with a small IT and ops team.

**Strengths:** Slack, Teams and email intake on every plan; asset and SaaS management and HRIS and MDM integrations from Standard; unlimited employees; 14-day free trial.

**Limitations:** AI agents are Pro only. G2 cons cite reporting gaps and integration issues.

**Pricing:** $23, $45 and $89 per admin per month, billed annually.

**Rating:** G2 5.0 (29 reviews).

### 6. Moveworks

**Best for:** Large enterprises keeping ServiceNow or another ITSM.

**Strengths:** Enterprise search and reasoning, 100+ languages, and now part of ServiceNow (acquisition completed December 15, 2025), with ServiceNow ITSM packages including Moveworks for ITSM.

**Limitations:** An overlay that needs an ITSM beneath it; G2 cons cite integration complexity. See [Moveworks alternatives](https://harmony.io/insights/moveworks-alternatives).

**Pricing:** Custom quote.

**Rating:** G2 4.4 (158 reviews).

### 7. Aisera

**Best for:** Enterprises wanting AI agents across IT, HR and customer service over existing systems.

**Strengths:** Broad multi-function coverage, voice bots, Teams deployments in customer stories. Acquired by Automation Anywhere in November 2025, which committed to continued development.

**Limitations:** G2 cons cite a steep learning curve, time-consuming tuning and complex setup. See [Aisera alternatives](https://harmony.io/insights/aisera-alternatives).

**Pricing:** Not published. Vendr reports a median contract of $108,225 a year (third-party estimate).

**Rating:** G2 4.4 (146 reviews).

## How to choose

- **200 to 1,000 employees, Microsoft 365, want resolution in Teams with assets and approvals in one place:** Harmony.
- **You prefer a conventional suite with AI included at a published price:** SysAid.
- **You want outcome pricing:** Atomicwork.
- **ITIL process depth first:** Freshservice.
- **Under 300 employees:** Siit.
- **2,000+ employees with ServiceNow:** Moveworks, Aisera, or Rezolve.ai itself.

For sizing guidance, see [ITSM for mid-market companies](https://harmony.io/insights/itsm-for-mid-market-companies) and [the best ITSM for 500 employees](https://harmony.io/insights/best-itsm-for-500-employees).

## How Harmony compares with Rezolve.ai

Both are agentic service desks with Teams at the center, both execute requests rather than only answering them, and both can work beside an existing ITSM. The differences are fit and structure. Rezolve scopes itself for 2,000+ employees, sells two to three year contracts and prices per employee or fulfiller with implementation quoted separately; Harmony is built for 200 to 1,000 employee companies and prices each deployment with a custom quote. Harmony includes asset, application and employee records in the core platform, and treats Slack and Teams equally for companies that run both. At [Mammoth Brands](https://harmony.io/customers/mammoth-brands), time to first response fell from 4 hours to 7 seconds, a customer-reported figure published by Harmony. Rezolve's strengths are enterprise scale, voice support and a well-reviewed support team.

This guide is written and maintained by Harmony, which is one of the vendors listed. Details about other products come from their public pages, listed under Sources, and were last checked in October 2026. If something is out of date, [email us](mailto:info@harmony.io) and we will fix it.

## Frequently asked questions

### What is Rezolve.ai?

Rezolve.ai is an agentic AI service desk for IT, HR and finance. Its Sidekick assistant answers and executes requests in Microsoft Teams, Slack, email, web and phone, and it offers its own ITSM or works with an existing one.

### How much does Rezolve.ai cost?

Rezolve publishes its pricing model but no amounts: per employee per month for AI for Employees, per fulfiller per month for AI for Technicians and AI-Native ITSM, and a fixed or per-run fee for autonomous agents. Contracts typically run two to three years.

### Is Rezolve.ai a good fit for a 500-person company?

Rezolve states that it is scoped for organizations of 2,000 or more employees. Mid-market teams usually shortlist Harmony, SysAid, Atomicwork, Freshservice or Siit.

### What is the best Rezolve.ai alternative for Microsoft Teams?

For 200 to 1,000 employees, Harmony is the closest: a native Teams app whose agent acts in Entra ID and Intune with approvals, plus Slack support and a system of record. SysAid is the Teams-first suite with AI included at $89 per agent per month.

### What do G2 reviewers say about Rezolve.ai?

It is rated 4.8 from 38 reviews. Reviewers praise support and ease of use; the most common cons are missing or limited features and occasional slowness or glitches.

### Which Rezolve.ai alternatives publish prices?

SysAid, Freshservice, Siit and Atomicwork publish list prices. Harmony, Moveworks and Aisera price by quote.

## Sources

1. [Rezolve.ai homepage (Rezolve.ai), accessed October 21, 2026](https://www.rezolve.ai/)
2. [Rezolve.ai pricing (Rezolve.ai), accessed October 21, 2026](https://www.rezolve.ai/pricing)
3. [Rezolve.ai pros and cons (G2), accessed October 21, 2026](https://www.g2.com/products/rezolve-ai/reviews?qs=pros-and-cons)
4. [Harmony pricing (Harmony), accessed October 21, 2026](https://harmony.io/pricing)
5. [Harmony for HR (Harmony), accessed October 21, 2026](https://harmony.io/hr)
6. [SysAid pricing (SysAid), accessed October 21, 2026](https://www.sysaid.com/pricing)
7. [SysAid pros and cons (G2), accessed October 21, 2026](https://www.g2.com/products/sysaid/reviews?qs=pros-and-cons)
8. [Atomicwork pricing (Atomicwork), accessed October 21, 2026](https://www.atomicwork.com/pricing)
9. [Freshservice pricing (Freshworks), accessed October 21, 2026](https://www.freshworks.com/freshservice/pricing/)
10. [Freshworks unveils AI Agent Studio in Freshservice (Freshworks), accessed October 21, 2026](https://ir.freshworks.com/news/news-details/2026/Freshworks-Unveils-AI-Agent-Studio-in-Freshservice-to-Unlock-Service-Transformation-that-Drives-Compounding-Business-Growth/default.aspx)
11. [Siit pricing (Siit), accessed October 21, 2026](https://www.siit.io/pricing)
12. [Siit pros and cons (G2), accessed October 21, 2026](https://www.g2.com/products/siit/reviews?qs=pros-and-cons)
13. [ServiceNow completes acquisition of Moveworks (ServiceNow), accessed October 21, 2026](https://newsroom.servicenow.com/press-releases/details/2025/ServiceNow-completes-acquisition-of-Moveworks/default.aspx)
14. [Moveworks pros and cons (G2), accessed October 21, 2026](https://www.g2.com/products/moveworks/reviews?page=2&qs=pros-and-cons)
15. [Automation Anywhere acquires Aisera (Automation Anywhere), accessed October 21, 2026](https://automationanywhere.com/company/press-room/automation-anywhere-acquires-aisera-supercharge-autonomous-enterprise)
16. [Aisera pricing data (Vendr), accessed October 21, 2026](https://vendr.com/marketplace/aisera)

_Rezolve.ai is a trademark of its owner. Moveworks is a trademark of Moveworks, Inc. (a ServiceNow company). SysAid is a trademark of SysAid Technologies Ltd. Aisera is a trademark of Aisera, Inc. (an Automation Anywhere company). Freshservice and Freddy are trademarks of Freshworks Inc. Atomicwork and Siit are trademarks of their respective owners. Microsoft Teams, Entra ID and Intune are trademarks of Microsoft Corporation. Slack is a trademark of Slack Technologies, LLC. Harmony is not affiliated with these companies._