--- title: "Jira Service Management pricing in 2026: plans, costs and reviews" canonical: https://harmony.io/insights/jira-service-management-pricing --- # Jira Service Management pricing in 2026: plans, costs and reviews _Ran Ribenzaft · 2026-11-07_ _Data verified November 2026 · Reviewed by Ran Ribenzaft, Co-Founder & CTO._ **Categories:** ITSM, AI Jira Service Management is free for 3 agents, then $21.50 (Standard) or $55.28 (Premium) per agent per month on Atlassian's pricing page. Enterprise is quoted. Jira Service Management (JSM) publishes its prices. Atlassian's pricing page lists a Free plan for up to 3 agents, Standard at $21.50 per agent per month and Premium at $55.28 per agent per month, with annual billing saving up to 17%. Enterprise is sold on annual contracts only and quoted by sales. Agents are the people who work tickets; the seat price is the main cost, with limits on automation runs, Rovo AI credits, Assets objects and virtual agent conversations on each plan. ## At a glance | Question | Answer (checked November 2026) | | --- | --- | | Published list prices | Yes: Free, Standard and Premium are on the pricing page; Enterprise is "Contact sales" | | Pricing unit | Per agent per month | | Free plan | Up to 3 agents, 2 GB storage, 1,250 automation steps a month | | Standard | $21.50 per agent per month | | Premium | $55.28 per agent per month, adds the virtual service agent and a 99.9% uptime SLA | | Enterprise | Quote only, annual subscriptions only | | Billing | Monthly or annual; annual "saves up to 17%" and bills at the user tier closest to your count | | Free trial | 14 days of Standard or Premium, no payment details | | G2 | 4.3 out of 5 (1,004 reviews) | | Best fit | Teams already running Jira that want IT, dev and ops requests in one place | ## Jira Service Management plans compared | Plan | List price | What it adds | Monthly limits per user | | --- | --- | --- | --- | | Free | $0, up to 3 agents | Service desk basics | 1,250 automation steps per subscription | | Standard | $21.50 per agent per month | Rovo agents, search and chat; asset and configuration management | 3,000 automation steps; 250 Rovo credits | | Premium | $55.28 per agent per month | Virtual service agent, AIOps, incident, problem and change management, unlimited storage, 99.9% uptime SLA, 24/7 support | 6,500 automation steps; 700 Rovo credits | | Enterprise | Contact sales (annual only) | Atlassian Guard Standard (SSO, SCIM), status pages, up to 150 sites | 9,500 automation steps; 1,500 Rovo credits | Atlassian now sells Jira Service Management inside its Service Collection, which also includes Customer Service Management and Assets, so the plan prices above cover those products too. ## What Jira Service Management costs for a real team At list price on the Standard plan, 10 agents cost $215 a month and 50 agents cost $1,075 a month. On Premium, 25 agents cost $1,382 a month and 50 agents cost $2,764 a month. Annual billing lowers this by up to 17%, but annual plans bill at the user tier closest to your count rather than the exact number. Requesters who only raise tickets are not agents, so the bill tracks the size of the support team, not the company. ### Costs beyond the seat price **Virtual service agent.** Premium and Enterprise include 1,000 assisted conversations a month (12,000 a year); each extra assisted conversation is billed at $0.30, per Atlassian's pricing page. A team deflecting several thousand requests a month should model this line. **Assets.** Standard includes 5,000 Assets objects, Premium 50,000 and Enterprise 500,000, with overage at $0.02 per object per month. A CMDB that also tracks software and licenses can pass the Standard allowance quickly. **Automation and AI credits.** Automation steps and Rovo credits are capped per user per month on each plan (see the table), so heavy automation can push a team to a higher tier. ## Jira Service Management reviews On G2, Jira Service Management rates 4.3 out of 5 from 1,004 reviews (November 2026). Its strengths are the tie to Jira Software for engineering teams and a large marketplace of add-ons; the trade-offs are setup effort and the number of limits to track across automation, AI credits and Assets objects. ## Alternatives to Jira Service Management **Harmony.** Harmony's AI agents resolve up to 90% of routine requests inside Slack and Microsoft Teams, acting through integrations (MFA and password resets, app access with approvals, onboarding and offboarding) and opening a ticket only when a person is needed. It is also a system of record for assets, applications and employee records. Each deployment is priced with a [custom quote](https://harmony.io/pricing) scoped to company size and how the platform is used; the core deployment includes the Slack and Teams agent, knowledge base generation, core integrations and support, and Harmony is available through AWS Marketplace private offers. In customer-reported figures published by Harmony, [Cyera](https://harmony.io/customers/cyera) resolves roughly 85 to 89% of employee requests automatically and [Kith](https://harmony.io/customers/kith) resolves 57% of questions with no ticket. Limitations: no published price list to self-serve, and Harmony is a younger company (founded 2025). **Freshservice.** Per-agent pricing with ITSM, asset and HR service management in one product. See [Freshservice pricing](https://harmony.io/insights/freshservice-pricing). **TOPdesk.** Published per-agent plans with unlimited end users and assets, billed in GBP by default. See [TOPdesk pricing](https://harmony.io/insights/topdesk-pricing). **ServiceNow.** The enterprise default, sold by quote and licensed per fulfiller. See [ServiceNow pricing](https://harmony.io/insights/servicenow-pricing). For more context, see [Jira Service Management alternatives](https://harmony.io/insights/jira-service-management-alternatives), [what JSM's Rovo AI agents cost](https://harmony.io/insights/jira-service-management-ai-agents) and [Harmony vs. Jira Service Management](https://harmony.io/compare/harmony-vs-jira-service-management). This guide is written and maintained by Harmony, which is one of the vendors listed. Details about other products come from their public pages, listed under Sources, and were last checked in November 2026. If something is out of date, [email us](mailto:info@harmony.io) and we will fix it. ## Frequently asked questions ### How much does Jira Service Management cost? Atlassian's pricing page lists Free for up to 3 agents, Standard at $21.50 per agent per month and Premium at $55.28 per agent per month. Enterprise is quoted by sales on annual contracts. Annual billing saves up to 17%. ### Is there a free plan for Jira Service Management? Yes. The Free plan covers up to 3 agents with 2 GB of storage and 1,250 automation steps a month. Teams that pass those limits move to a 14-day Standard trial. ### Does Jira Service Management charge for its AI virtual agent? The virtual service agent comes with Premium and Enterprise, which include 1,000 assisted conversations a month. Extra assisted conversations are billed at $0.30 each. ### Do employees who raise tickets need a Jira Service Management license? No. Pricing is per agent, meaning the people who work tickets. Employees who only submit requests are not billed as agents. ## Sources 1. [Jira Service Management pricing (Atlassian), accessed November 7, 2026](https://www.atlassian.com/software/jira/service-management/pricing) 2. [Jira Service Management reviews (G2), accessed November 7, 2026](https://www.g2.com/products/jira-service-management/reviews) _Jira, Jira Service Management, Atlassian and Rovo are trademarks of Atlassian. TOPdesk is a trademark of TOPdesk. Freshservice is a trademark of Freshworks Inc. ServiceNow is a trademark of ServiceNow, Inc. Slack is a trademark of Slack Technologies, LLC. Microsoft Teams is a trademark of Microsoft Corporation. G2 is a trademark of G2.com, Inc. Harmony is not affiliated with these companies._