# Automation

Workflow automation for IT and HR: onboarding, offboarding, access requests and approvals, with examples of what to automate first and how.

- [What Is Ticket Deflection?](/insights/ticket-deflection) (2026-09-07)
- [How to Reduce IT Support Tickets](/insights/reduce-it-support-tickets) (2026-08-21)
- [How to Automate IT Support Tickets in 6 Steps](/insights/automate-it-support-tickets) (2026-08-11)
- [SOC 2 and HIPAA-Compliant ITSM: Automated Audit Trails for Regulated Teams](/insights/soc2-hipaa-compliant-itsm) (2026-07-03)
- [AI Agents for IT Support in Slack and Teams: What to Look For in 2026](/insights/slack-teams-ai-agents-it-support) (2026-06-29)
- [Best Moveworks Alternatives in 2026 (and Why Teams Are Migrating)](/insights/moveworks-alternatives) (2026-06-23)
- [IT Automation ROI: How to Quantify It and Build the Business Case](/insights/it-automation-roi-business-case) (2026-05-11)
- [HR Help Desk Software and Automation: Delivering HR Service Like IT Learned To](/insights/hr-help-desk-automation) (2026-05-05)
- [Employee Offboarding Software: The Security Checklist IT Can't Skip](/insights/employee-offboarding-software) (2026-04-20)
- [Automating Password Resets - and the 10 Other Tickets to Automate First](/insights/automated-password-resets) (2026-03-30)
- [How to Automate App Access Requests and Provisioning (Without Losing Control)](/insights/automate-access-requests) (2026-03-23)
- [AI Ticket Resolution: How IT Teams Auto-Resolve Up to 90% of Routine Requests](/insights/ai-ticket-resolution-guide) (2026-03-02)
- [Which HRIS automates onboarding and offboarding?](/insights/automate-employee-onboarding-offboarding) (2026-02-09)
- [Best IT Automation Tools in 2026: Ranked for Enterprise IT Teams](/insights/best-it-automation-tools-2026) (2026-01-23)