# Every ticket tells a customer story

Teams across the business use Harmony to autonomously resolve employee requests. These are their stories, in their own words.

- [Cyera: How Cyera automates ~89% of employee requests with Harmony - and replaced Jira in two days](/customers/cyera) (2026-08-07) - ~89% of employee requests auto-resolved: The world’s fastest-growing data security company hires 20–40 people every week - with an IT team that stayed lean. Here’s how Cyera turned Harmony into its service desk, access-management engine, and single pane of glass for IT.
- [Exodigo: How Exodigo moved 500 employees off Jira Service Management and onto agents](/customers/exodigo) (2026-07-15) - 97% of tickets resolved within SLA: Exodigo maps the underground without digging. Its 13-person IT organization supports close to 500 employees, around 300 SaaS applications and a fleet that runs from MacBooks to rugged field laptops. In February 2026 it migrated 5,500 historical tickets and cut over from a Jira Service Management portal to Harmony in a single day.
- [Fireblocks: How Fireblocks replaced Jira Service Management with agents its own team builds](/customers/fireblocks) (2026-05-19) - 915 access requests fulfilled by agents: Fireblocks provides digital asset custody and infrastructure, so every internal system - including the IT service desk - is held to a security bar most companies never face. Five months on from an empty tenant, Harmony answers first across IT, security operations, physical security and AI in Tel Aviv, New York and Singapore: the simple half of the queue never reaches a technician, and the engineers who used to wait behind it now ship agents of their own.
- [Mammoth Brands: How Mammoth Brands took first response from four hours to seven seconds](/customers/mammoth-brands) (2026-09-09) - 7 sec time to first response, down from 4 hours: A three-person IT team supports 600 employees across the US and UK. After replacing a legacy ITSM that had no automation and no AI, Mammoth Brands went live on Harmony in two weeks - and now answers in seconds, including weekends.
- [n8n: How n8n's first IT hire stood up a service desk in weeks while headcount nearly doubled](/customers/n8n) (2026-06-24) - 1 IT person, from 250 to ~500 employees: When Alexis Trabuchet joined n8n in March 2026 as the company's first IT hire, there was no ticketing system, no process and no inventory - every request lived in Slack. About nine weeks after the tenant was created, Harmony was live company-wide. Today n8n runs IT for close to 500 people with one IT person.
- [Kith: How Kith is turning retail onboarding from a manual checklist into an HR-driven workflow](/customers/kith) (2026-08-05) - 57% of employee questions resolved with no ticket: Kith runs about 20 stores across New York, the West Coast, Europe and Hawaii, plus a Brooklyn headquarters, with an eight-person IT team supporting close to 1,000 employees. Retail turnover means onboarding happens almost daily, and a store opening brings 50 to 60 new hires at once. In 2026 Kith began replacing Freshservice with Harmony and wiring Workday, Google Workspace and its on-prem Active Directory into a single agent-driven flow.