# ESM Strategy

Service management beyond IT: platform choices, the AI-native shift, operating models, ROI, and how ESM programmes actually get adopted in practice.

- [HR Service Management: Why Every IT Help Desk Ends Up Running an HR Desk](/blog/what-is-hr-service-management) (2026-09-12)
- [Nobody Wants to Browse Your Catalog](/blog/nobody-wants-to-browse-your-catalog) (2026-08-04)
- [Building Harmony: Why We're Betting the Next Decade on AI-Native Enterprise Service Management](/blog/building-harmony-betting-the-next-decade-on-ai-native-esm) (2026-07-28)
- [Build vs Buy for AI in IT: The Fifth Stage](/blog/build-vs-buy-for-ai-in-it-the-fifth-stage) (2026-07-27)
- [The 2026 ITSM Playbook: 3 Parameters Every IT Leader Must Know Before Their Next AI Decision](/blog/ai-native-itsm-2026-three-parameters-it-leaders) (2026-05-08)
- [Your IT Team Missed the AI Revolution. Here's Why.](/blog/your-it-team-missed-the-ai-revolution-heres-why) (2026-03-12)
- [ITSM in the Prehistoric Vs. The Agentic-AI Era](/blog/itsm-in-the-prehistoric-era-vs-the-agentic-ai-era) (2026-03-05)
- [Why Enterprise AI Projects Fail: The $1M LLM Wrapper Problem](/blog/enterprise-it-ai-wrapper-problem) (2026-02-17)
- [The ROI of Autonomous Enterprise Service Management: Measuring Impact Beyond IT Time Saved](/blog/roi-autonomous-esm-beyond-it-time) (2026-02-04)
- [Why Adding AI to Your ITSM Stack Creates More Chaos Than Value](/blog/ai-itsm-adoption-chaos) (2025-08-01)